Field Service Software
- with AI for efficiency
With Solvares real-time scheduling and dynamic route optimisation, field service planning becomes simple, predictive, and AI-optimised.
Our best-of-breed capabilities are an upgrade to any service management solution.
Intelligent Field Scheduling
Plan in Real Time
Up to 95% less effort
Smart planning control, cost-optimised appointments, and market-leading automation. For complete productivity.
Dynamic Route Optimisation
Cut Travel Time
Unlock 20% more Operatives
Optimised, embedded route planning with actual time-of-day travel time means you achieve more without additional resource.
Live Mobile Service Processes
Up to 25% more completed orders
Real-time job information, digital workflows, seamless communication, and intelligent route integration all in one app.
Solve the complexity of your field service planning – with intelligent FSM
- Overworked field planners rely on time-consuming manual processes
- Technicians without information, as well as unnecessary second trips and travel
- Last-minute changes that throw everything into disarray
- Broken SLAs, angry customers, lost business
Service management systems manage jobs and orders. VISITOUR is the best-of-breed scheduling upgrade that makes complexity manageable.
Field Service Management Software for full power every day
Field planning and control for successful service
With VISITOUR field service scheduling software, planners have everything under control. Plan quickly and manage in-day efficiently with complete decision transparency.
- Automatically schedule and reschedule thousands of appointments in seconds
- Optimally planned jobs, skills, and embedded time-of-day travel times backed by AI intelligence
- Permanent real-time status of orders and escalations
- Intra-day reoptimisation possible at any time
AI-enhanced route optimisation for maximum performance
VISITOUR’s advanced POWEROPT algorithm uncovers hidden scheduling capacity by evaluating thousands of routing possibilities in seconds, enabling more work with fewer resources.
- Mass scheduling and optimisation
- Smart order bundling and optimised routes
- Fast, comprehensive re-optimisation in the event of changes
- Planning tailored precisely to your individual goals
Intuitive Field Service Apps for seamless processes
Intuitive, offline-capable, and easily customisable. Our field service apps bundle all processes and documents into one tool. Improve work/life balance and retain skills.
- Real-time connection between field operatives, head office, and customers
- Field operative tools, from checklists to order details
- Digitisation of even the most complex mobile processes
- Clean documentation with reports, photos and forms
Get to know POWEROPT – the algorithm for smart planning and optimisation
The POWEROPT algorithm is the power behind our Field Service solution. Try it out for yourself here. Using the example of map scheduling, you can experience how easy and fast smart field planning and routing re-optimisation is with Solvares Field Service.
Instructions & Notes
Here’s how: The squares mark the locations of your employees, each of whom can process a maximum of five orders. Create new orders by simply clicking on any point on the map. Within fractions of a second, PowerOpt calculates the best assignment of orders to your employees and displays the cost-optimal routes. Choose either direct routes via airline or street-level views of the routes by selecting “Show Routes”.
Note: To fully utilise the PowerOpt demo, we recommend using the latest version of the following browsers: Google Chrome, Firefox, Safari. Using older browsers may lead to performance issues or failure of the demo function.
Why Solvares Field Service?
Most field service organisations have hidden capacity trapped in their schedules. VISITOUR uncovers that opportunity, helping you complete more work, improve technician productivity, and deliver better service without increasing resources.
Ideal for medium and large companies with complex requirements.
Solvares solutions are ideally suited for a dynamic field service operators with many restrictions, spontaneous changes, and multiple orders per operative/day.
Better thanks to unique planning and control capabilities.
Our algorithm enables fast, precise, in-depth, and elasticity in all scheduling. Unlike other tools, it allows for comprehensive re-optimisation of routes during the day.
At home in Europe, the world, and numerous industries.
Our products incorporate over 30 years of experience across various industries. We cover numerous special cases – because no industry and no field service is the same.
What customers say about Solvares Field Service
Begin your journey with intelligent field service
Book a demo and experience how your field service operates digitally, with optimised routes, and customer-friendly with Solvares Field Service scheduling software. Start now.
FAQ
What is Field Service Management?
The term field service management (FSM) refers to the management of technical and service-oriented field operations. In particular, it refers to the digital planning, management and execution of field service assignments. Modern field service management ensures that companies use their resources efficiently, provide customer-friendly service, carry out maintenance and repairs quickly and on time, and that service is not merely a cost factor but a profit centre.
What is Field Service Management Software?
Field service management software (FSM software) helps companies digitally plan, manage and execute field service assignments. This includes scheduling and resource planning, route planning, mobile order processing, time tracking, documentation and reporting. Modern field service management software uses AI-powered optimisation to make assignments and routes more efficient and customer-friendly.
What advantages does specialised FSM software offer me over standard ERP/CRM functions?
Some ERP and CRM systems include features for field service management. However, FSM is not one of their core functions or strengths. Today’s field service is highly complex and dynamic, which is why it needs specialised solutions that are up to the challenge. FSM software such as Solvares Field Service offers functions that have been specially developed for the needs of modern field service.
Who is Solvares' field service management software suitable for?
Solvares Field Service specialises in the core areas of field service management: scheduling and mobile order processing. Our resource planning, route optimisation and mobile apps make complex and dynamic order processing manageable and efficient. That is why our FSM software is particularly suitable for organisations with multiple daily assignments per employee and approximately 50 or more field service resources. A wide variety of industries benefit from our FSM solution.
What distinguishes Solvares Field Service from other developers?
We develop a unique, tried-and-tested planning solution for field service, an exceptional depth of solution, and mobile apps that map complex service processes. Our products enable AI-optimised field service management that delivers the best planning results and controls assignments in a smart and transparent manner. At the heart of it all is our POWEROPT optimisation algorithm, which we have developed over many years of research. This enables us to offer you something that few others can: fast, efficient, mass-capable field service planning and management that can be re-optimised at any time.
What results do companies achieve with our field service management software?
We help companies manage their field service easily, smartly and productively, even in highly dynamic and complex environments. Our FSM solutions turn field service into an efficient customer champion with up to 95% less planning effort and 25% more completed orders. Savings in mileage, travel time and costs are often between 15 and 25%. Take a look at our case studies.
How does field service management software assist with route and resource planning?
Our field service management software VISITOUR automatically plans orders according to qualification, location and urgency, including optimal routes. It takes into account all restrictions such as appointment requests, SLAs, opening hours and employee availability. This minimises travel times, ensures that appointments are kept and significantly improves capacity utilisation and customer satisfaction. Our FSM system is capable of handling large volumes and can quickly plan and optimise thousands of orders and resources.
How does field service management software support scheduling?
Dispatch teams can see the progress of orders and where technicians are in real time. Thanks to the re-optimisation function, assignments and routes can be continuously adapted to developments in the field. In the event of unexpected breakdowns, malfunctions or customer cancellations, dispatchers can react quickly. Planning is accelerated enormously and dispatchers can focus on more value-adding activities.
How does field service management software improve customer satisfaction?
Your customers will experience improved performance and reliability in your service, including precise scheduling, shorter appointment windows, transparent communication and faster response times. Automatic notifications and punctual arrival times will increase trust in the long term. Self-service options and end-to-end digital service processes round off the customer experience.
How does field service management software support service management?
Our field service management solutions help you achieve your goals. With us, you can make better use of your resources and serve your customers faster and better. You increase the efficiency, productivity and quality of your field service. Last but not least, transparency increases. Whether it’s a complete overview of scheduling with VISITOUR, feedback from the field with our mobile apps, or KPI tracking and analysis with the INSIGHTS add-on – you always have everything at a glance.
Can the field service management software be integrated with existing systems (ERP, CRM, SAP, IBM Maximo, MS Dynamics 365, etc.)?
Yes. Our field service management software can be seamlessly connected via interfaces to ERP or CRM systems such as SAP, Microsoft Dynamics 365, IBM Maximo or Salesforce. This creates a continuous flow of information. We have completed a large number of projects and have many years of experience in integration into a wide variety of IT landscapes.
How quickly can I implement the software?
The implementation time for field service management software depends on the scope – often, an initial version can go live within a few weeks. Thanks to modular architecture and standard integrations, the roll-out can be designed to be gradual and low-risk.
How quickly does the introduction of field service management software pay for itself? (RoI/Payback period)
Our software delivers benefits from day one. It reduces your service costs and increases the productivity of your field service. Automation and optimised resource planning accelerate your processes and make them more efficient. You save time, resources, mileage and CO2 emissions. You complete more jobs while ensuring high yet fair utilisation of your employees’ capacity. This means that the investment often pays for itself within the first year.