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Field Service Management Software – with AI for efficiency

With Solvares Field Service Management Software, field service becomes simple, predictable, and AI-optimised. We make you an efficient customer champion.

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Intelligent
Field Planning

Up to 95% less planning effort

Smart planning control and automation with market-leading scheduling power. For complete productivity.

Dynamic
Route Optimisation

Unlock 20% more Operatives

Optimised route planning and order processing means you achieve more – without additional staff.

Mobile
Service Processes

Up to 25% more completed orders

Intelligent processes and a mobile app make your field service a revenue and customer champion.

Solve the complexity of your field service
– with intelligent FSM

Field service today is extremely dynamic and complex. However, many lack the tools to plan, manage and execute their assignments efficiently. This slows them down and creates daily problems:
  • Overworked dispatchers who plan in a time-consuming and suboptimal manner
  • Technicians without information, as well as unnecessary second trips and costs
  • Last-minute changes that throw everything into disarray
  • Broken SLAs, angry customers, lost business
This is exactly where our field service management software comes in: it makes complexity manageable – from resource planning and route optimisation to mobile service processes.

Field Service Management Software for full power every day

Field planning and control for successful service

With our VISITOUR field service management software, your dispatchers have everything under control. They can plan quickly, manage efficiently and provide information at any time.
  • Automatic, error-free scheduling in seconds
  • Optimally planned assignments and routes with AI boost
  • Permanent real-time status of orders
  • Intra-day reoptimisation possible at any time
TO FIELD PLANNING

AI-enhanced route optimisation for maximum performance

Thanks to VISITOUR’s AI-based route planning with the POWEROPT algorithm, you can schedule and optimise thousands of orders into efficient routes within seconds.
  • Mass scheduling and optimisation
  • Smart order bundling and optimised routes
  • Fast, comprehensive re-optimisation in the event of changes
  • Planning tailored precisely to your individual goals
TO ROUTE OPTIMISATION

Intuitive Field Service Apps for seamless processes

With our field service apps, you can bundle all processes and documents for your technicians in one tool. Intuitive, offline-capable and flexibly customisable.
  • Connection to office staff and dispatchers
  • Technician aids from checklists to order details
  • Digitisation of even the most complex mobile processes
  • Clean documentation with reports, photos and forms
TO THE FIELD SERVICE APPS

Get to know POWEROPT – the algorithm for smart planning and optimisation

The POWEROPT algorithm is the power behind our Field Service Management System. Try it out for yourself here. Using the example of map scheduling, you can experience how easy and fast smart field planning and routing re-optimisation is with Solvares Field Service.

Here’s how: The squares mark the locations of your employees, each of whom can process a maximum of five orders. Create new orders by simply clicking on any point on the map. Within fractions of a second, PowerOpt calculates the best assignment of orders to your employees and displays the cost-optimal routes. Choose either direct routes via airline or street-level views of the routes by selecting “Show Routes”.

Note: To fully utilise the PowerOpt demo, we recommend using the latest version of the following browsers: Google Chrome, Firefox, Safari. Using older browsers may lead to performance issues or failure of the demo function.

What customers say about Solvares Field Service

"We were able to significantly reduce the number of customer calls regarding appointment scheduling and substantially increase customer satisfaction and the first-time fix rate."

"Today, we handle up to 600 orders per day in Scheduling. This would no longer be manageable without VISITOUR."

"We complete more orders in the same amount of time, simply due to the intelligent chaining of orders by the system."

"The introduction of VISITOUR has sustainably contributed to the company-wide improvement of our service quality."

Why Solvares Field Service Management Software?

With our solutions, you optimise the core areas critical to field service performance: Scheduling and order processing. We are the specialist for digital field planning control, route optimisation, and mobile order processing.

Ideal for medium and large companies with complex requirements.

Solvares solutions are ideally
suited for a dynamic field service operators with many restrictions, spontaneous changes, and multiple orders per operative/day.

Better thanks to unique planning and control capabilities. ​

Our algorithm enables fast, precise, in-depth, and elasticity in all scheduling. Unlike other tools, it allows for comprehensive re-optimisation of routes during the day.

At home in Europe, the world, and numerous industries.

Our products incorporate over 30 years of experience across various industries. We cover numerous special cases – because no industry and no field service is the same.

Begin your journey to your new Field Service

Book a demo and experience how your field service operates digitally, with optimised routes, and customer-friendly with Solvares Field Service Management Software. Start now.

FAQ

What is Field Service Management?

The term field service management (FSM) refers to the management of technical and service-oriented field operations. In particular, it refers to the digital planning, management and execution of field service assignments. Modern field service management ensures that companies use their resources efficiently, provide customer-friendly service, carry out maintenance and repairs quickly and on time, and that service is not merely a cost factor but a profit centre.

Field service management software (FSM software) helps companies digitally plan, manage and execute field service assignments. This includes scheduling and resource planning, route planning, mobile order processing, time tracking, documentation and reporting. Modern field service management software uses AI-powered optimisation to make assignments and routes more efficient and customer-friendly.

Some ERP and CRM systems include features for field service management. However, FSM is not one of their core functions or strengths. Today’s field service is highly complex and dynamic, which is why it needs specialised solutions that are up to the challenge. FSM software such as Solvares Field Service offers functions that have been specially developed for the needs of modern field service.

Solvares Field Service specialises in the core areas of field service management: scheduling and mobile order processing. Our resource planning, route optimisation and mobile apps make complex and dynamic order processing manageable and efficient. That is why our FSM software is particularly suitable for organisations with multiple daily assignments per employee and approximately 50 or more field service resources. A wide variety of industries benefit from our FSM solution.

We develop a unique, tried-and-tested planning solution for field service, an exceptional depth of solution, and mobile apps that map complex service processes. Our products enable AI-optimised field service management that delivers the best planning results and controls assignments in a smart and transparent manner. At the heart of it all is our POWEROPT optimisation algorithm, which we have developed over many years of research. This enables us to offer you something that few others can: fast, efficient, mass-capable field service planning and management that can be re-optimised at any time.

We help companies manage their field service easily, smartly and productively, even in highly dynamic and complex environments. Our FSM solutions turn field service into an efficient customer champion with up to 95% less planning effort and 25% more completed orders. Savings in mileage, travel time and costs are often between 15 and 25%. Take a look at our case studies.

Our field service management software VISITOUR automatically plans orders according to qualification, location and urgency, including optimal routes. It takes into account all restrictions such as appointment requests, SLAs, opening hours and employee availability. This minimises travel times, ensures that appointments are kept and significantly improves capacity utilisation and customer satisfaction. Our FSM system is capable of handling large volumes and can quickly plan and optimise thousands of orders and resources.

Dispatch teams can see the progress of orders and where technicians are in real time. Thanks to the re-optimisation function, assignments and routes can be continuously adapted to developments in the field. In the event of unexpected breakdowns, malfunctions or customer cancellations, dispatchers can react quickly. Planning is accelerated enormously and dispatchers can focus on more value-adding activities.

Your customers will experience improved performance and reliability in your service, including precise scheduling, shorter appointment windows, transparent communication and faster response times. Automatic notifications and punctual arrival times will increase trust in the long term. Self-service options and end-to-end digital service processes round off the customer experience.

Our field service management solutions help you achieve your goals. With us, you can make better use of your resources and serve your customers faster and better. You increase the efficiency, productivity and quality of your field service. Last but not least, transparency increases. Whether it’s a complete overview of scheduling with VISITOUR, feedback from the field with our mobile apps, or KPI tracking and analysis with the INSIGHTS add-on – you always have everything at a glance.

Yes. Our field service management software can be seamlessly connected via interfaces to ERP or CRM systems such as SAP, Microsoft Dynamics 365, IBM Maximo or Salesforce. This creates a continuous flow of information. We have completed a large number of projects and have many years of experience in integration into a wide variety of IT landscapes.

The implementation time for field service management software depends on the scope – often, an initial version can go live within a few weeks. Thanks to modular architecture and standard integrations, the roll-out can be designed to be gradual and low-risk.

Our software delivers benefits from day one. It reduces your service costs and increases the productivity of your field service. Automation and optimised resource planning accelerate your processes and make them more efficient. You save time, resources, mileage and CO2 emissions. You complete more jobs while ensuring high yet fair utilisation of your employees’ capacity. This means that the investment often pays for itself within the first year.