Uhlmann Pac-Systeme Digitises Global Service with Solvares Field Service
Case Study Uhlmann Pac-Systeme Digitises Global Service with Solvares Field Service 95 % Less Internal Logistical Effort 50 % Reduction of Lead Times Global Standardisation of Service Uhlmann Pac-Systeme GmbH & Co. KG has its global service processes standardised and optimised. The digitisation of operations with the mobile solution MOBILE X has minimised efforts and lead times, increased data quality, and helps the organisation […]
Royal Mail Property & Facilities Increases Productivity with Smart Field and Route Planning
Case Study Royal Mail Property & Facilities Increases Productivity with Smart Field and Route Planning Increased Productivity in Planning Improved First-Time Fix Rate Minimised Downtime When it came time for Royal Mail Property & Facilities Solutions to replace its legacy system, it chose VISITOUR from Solvares Field Service. Through the new software solution and intelligent adjustments to technician planning during the project […]
WOLF Gains a Competitive Edge and 50% Time Savings
Case Study WOLF Gains a Competitive Edge and 50% Time Savings 10 % Fewer Miles Driven 50 % Time Savings in Scheduling Increased First-time Fix Rate WOLF Klima- und Heiztechnik GmbH from Austria strives for excellent and efficient customer service. With VISITOUR and MOBILE FLOW, the company has comprehensively optimised its processes. The Company: Leading Provider of HVAC Heating and Air Conditioning Systems […]
VIVAWEST Creates Fully Automated Service Processes
Case Study VIVAWEST Creates Fully Automated Field Service Processes to Save Time Increased First-Time Fix Rate Paperless Service Processes Reduction of Waiting Times As a leading housing provider, VIVAWEST decided early on to embrace innovative technology to offer customers fully automated end-to-end processes, from online damage reporting to on-site repair at their preferred appointment time. All-round service through technological leadership that delights customers […]
Value AG Secures Competitive Advantages with Smart Technology Support
Case Study Precise Planning and Optimal Punctuality Management High Customer and Employee Satisfaction Reduction of Kilometers Traveled and Waiting Times Under the motto “The properties are better understood,” Value AG covers the entire value added chain of appraisals in the area of property inspection, valuation and documentation – from vacation apartments to specialised clinics. Smart technologies and decades of expertise are central elements of the lived philosophy. The Company: Innovative […]
Seco Optimises Scheduling and Cuts Travel Time
Case Study Seco Optimises Field Scheduling with Mileage Savings Designed from the Start 52 % Mileage Savings 900.000 kg CO2 Reduction Increased Efficiency in Field Scheduling Anyone craving ice cream, frozen vegetables, or a well-chilled branded lemonade can hardly avoid Seco Kältetechnik GmbH. With Solvares Field Service, the specialist for refrigeration and building control technology has comprehensively optimised its appointment and […]
NetCologne Optimises its Field Service Organisation in Real Time
Case Study NetCologne Optimises its Field Service Organisation in Real Time Real-time Operational Data Improvement of Customer Service Significant Cost Savings Telecommunications company NetCologne, with around 397,600 telephone and internet customers, 28,200 mobile customers, and 186,600 TV customers, is one of Germany’s most successful regional carriers. With Solvares Field Service, the company has optimised its service organisation. The Company: 420,000 Kilometers of […]
Die Muggergittermacher are Designing a Completely New Service Experience
Case Study Die Muggergittermacher are Designing a Completely New Service Experience 80 % Less Scheduling Effort Excellent Customer Reviews Massive Reduction in Overtime Spengler & Meyer GmbH, better known as “Die Muggergittermacher”, is a premium provider of custom-made insect screens. With Solvares Field Service and its partner EWU IT, the company has undergone a radical transformation into a service champion. The Company: […]
KWB Schedules a Consistent Focus on the Customer
Case Study KWB Schedules a Consistent Focus on the Customer Seamless Digital Customer Journey Increase in First-Time-Fix Rate Workload Reduction and Increased Efficiency KWB is a total solution provider for heat and electricity from 100% renewable energy. The company strengthens its service network in Austria and Germany through the use of intelligent scheduling and appointment optimisation software, thereby aligning consistent digital service processes (end-to-end) even […]
Jungheinrich Plans Flexibly and Efficiently Worldwide with Solvares Field Service
Case Study Jungheinrich Plans Flexibly and Efficiently Worldwide with Solvares Field Service High Flexibility Extremely Fast Customer Service Increased Efficiency Jungheinrich controls field planning for over 4,000 field service technicians with VISITOUR: Either manually, semi- or fully automatic. The key outcomes include flexibility, speed, and efficiency worldwide. The Company: Leading Technical Field Service Provider Jungheinrich AG is one of the three largest […]