E.ON Switches To VISITOUR Field Force Scheduling Solution For UK Operations
E.ON is a leading installer of energy efficiency solutions including smart meters, solar panels, air source heat pumps, batteries and electric vehicle chargers. The VISITOUR scheduling solution will improve efficiency and service for more than 1,000 engineers in E.ON’s Smart Field Connections team, tasked with completing 600,000 installations a year in addition to service appointments.
With more than 5.5m customers, E.ON is a long-term user of scheduling software and benefited from this experience when selecting a next generation solution. Key to selection was also compatibility with its Microsoft Dynamics 365 Field Service solution.
Proven features and integration: Selecting VISITOUR
VISITOUR will add critical value to E.ON by delivering enhanced real-time planning and scheduling capabilities. Twenty years of development and hundreds of customers across multiple industries has led to exceptional performance and flexibility that will enable E.ON to deploy automation and processes desired, and self-manage future configuration changes.
Features of VISITOUR that enable the most accurate routing include AI predictive traffic based driving speeds and appointment booking with the unique PowerOpt algorithm to calculate the relative cost of each possible timeslot through real-time optimisation, not just white space filling in the diary. The result is more efficient routes that cut driving time and mileage and significantly reduce carbon footprints.