Best-of-breed Route Planning Upgrade
for Dynamic Field Service Fleets
Complete more jobs and cut travel time 30-50% with AI-enhanced routing.
With inflation squeezing budgets across recruitment, parts, and fuel, automated tools to increase efficiency and productivity are critical success factors.
Scheduling and route planning across maintenance, repairs, inspections, surveyors, installers (and more) quickly reaches its limits in dynamic environments with multiple field resources. Spontaneous changes such as staff absence, appointment cancellations, or emergency deployments almost always occur during the course of the day.
Optimal Field Service Management therefore requires a solution that not only plans well ahead, but can also reschedule quickly and flexibly – designed and built with optimised routing features at its heart.
In-day issues that risk your productivity:
Jobs that require specific skills
Time required longer or shorter than planned
Urgent jobs affecting entire schedule
Customer cancels
Actual time-of-day driving durations
Timed SLAs and KPIs
Field operatives call in sick at the last minute
Rising labour costs and use of subcontractors
Experienced operatives complete assignments faster than juniors
Too many jobs that you won't fit in to postcode patches
Operatives rarely complete the planned day and rely on costly overtime
Operatives spend more time travelling than on site
From rigid Route Planning to dynamic Route Planning
Only plan once in the morning and mainly pay attention to gap filling, buffer times, and short journeys? Intelligent Route Planning is a must. Otherwise:
- many factors are not taken into account or are taken into account incorrectly,
- uneconomical routes are created,
- you cannot react during the day,
- no live ETA and high risk of 'no-access'.
With AI-enhanced route planning in VISITOUR, you can optimally design your scheduling with actual time-of-day travel speeds for every road segment and use the power of our POWEROPT algorithm. This makes your planning automatically smart and becomes:
- mass-capable
- ultra fast
- continously re-optimisable
Integrate VISITOUR and the capabilities of our Unique Algorithm: PowerOpt
What is the difference between 5 and 5,000 field resources? For the POWEROPT algorithm, there is none. We guarantee real-time scheduling and embedded route planning for high data volumes with no batch or overnight runs.
Integrated for your Service Management, CRM, ERP,
and/or Telematics
Dependencies, skills matching, smart job bundling, and multi-resource jobs: With years of experience from many integration projects, VISITOUR scheduling and route planning is made available via a choice of methods.
- Our developed integrations offer you seamless communication between your existing tech stack.
- New applications can be made available through the VISITOUR client or as a black box.
Central functions of Dynamic Route Planning
Mass-capable Route Planning
Schedule thousands of orders and Operatives
Whether 50 technicians or 5,000 – our algorithm calculates the field scheduling and embedded routing for the day, in a fraction of the time that your schedulers need. With a better result.
Ongoing Route Re-optimisation
React quickly and flexibly
Our real-time technology turns your scheduling into a continuous optimiser: Changes from the field are taken into account live and in the event of failures, malfunctions, etc., the system immediately re-optimises the routes holistically.
Individual Route Planning
Optimise according to your goals
Every company plans differently. We configure the planning according to your goals. Costs, employee and customer satisfaction are precisely balanced and your preferences are mapped.
AI-Enhanced Dynamic Routing
Actual time-of-day travel times
Utilise the intelligence of our leading algorithm. With POWEROPT, you gain AI-enhanced route optimisation that ensures your field service completes efficient tours.
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
Features that connect and convince
Create trust, reduce manual effort and strengthen your customer relationships. Combine efficiency and economy with a transparent, reliable and modern field service management experience.
Cost optimised appointments: Real-time optimisation presents choices of available slots in a split second. Published SLA, no batch/external process.
Dynamic in-day changes + time of day travel speeds: VISITOUR reacts continuously in-day with real-time optimisation based on job progress/delays and geocoded locations.
Route Timing Accuracy: All scheduling decisions include accurate time-of-day travel speeds for each road section, giving users genuine availability for each resource for today and future days.
Semi- or fully automated scheduling: Planning teams understand and can clearly explain results with confidence.
Scalability: Elasticity for unlimited resource/job volume, no region or territory patching giving true optimisation.
Increased Productivity: Our unique algorithm correctly assigns all skills and designs plans to complete more jobs.
Management Intelligence and ESG support: Balance planned, recurring visits and reactive appointments. Actionable data insights support operators to manage SLAs and KPIs.
Depth & completeness: Over 150 configurable specialisms are contained within VISITOUR, catering for every scheduling need.
Complex relations: VISITOUR as standard deals with multi-resource jobs (i.e. 2-person requirement), A-B, B-A-C, dependencies, and projects with real-time optimisation requirements.
Future proof: At the heart of VISITOUR is our highly configurable algorithm, which can handle unlimited complex rules/constraints as a field service operator grows their business.
Industry Focus: Deep domain knowledge of best practice in all service sectors.
"This is a key solution to enable the performance of our field force. The integration of VISITOUR and Telematics brings added value by combining real-time data with live optimisation. Our drivers, who sometimes have to work in quite remote areas, also know that they are safer with full visibility of their location at any time."
Build your Business Case with a Scheduling Test
Optimisation comparison with customer data
A comparison is made between historic planning data and a schedule optimised in VISITOUR.
We ask you to supply the most important objectives and KPIs so that we can take these into account.
This allows you to clearly evaluate the difference in the number of jobs completed, distances travelled, total travel time, SLAs achieved and other KPIs.
Our solution
Presenting growth opportunities through scenarios
Beginning with a baseline, a historic/current schedule is imported 1-to-1 into VISITOUR so that the test scenarios can be compared. The results of these tests and the benefits to be gained will be presented back in person, and with a PowerPoint you can keep.
Example scenarios that can be used:
Scenario 1
Job assignments are scheduled on the same day as in the basic scenario and all employees retain the same appointments. VISITOUR will only optimise the routes.
Scenario 2
Job assignments are scheduled on the same day as in the basic scenario, but VISITOUR selects the most suitable employee for each assignment based on skills, time, and SLA.
Scenario 3
In this test, only the restrictions on skills and the start and end dates are used. VISITOUR determines itself on which day and with which employee a job assignment is scheduled.
Real-world VISITOUR Scheduling Test results
Customer Data / Baseline
Learn more about VISITOUR and PowerOpt: AI-Enhanced Optimisation in Real Time
Optimised Field Service Planning
Schedule quickly and smartly
Our field planning software VISITOUR schedules thousands of orders into optimised tours in no time. Your planners have everything in view on the Gantt chart (digital planning board) and map.
Edge Cases Mappable
Special cases under control
Our software offers exceptional depth. Unlike other solutions, it already covers many special cases as standard and offers the flexibility to reflect the individuality of your business.
