FSM for Mechanical and Plant Engineering
Intelligent Field Planning, App and AI for Efficient Service Technicians
Field Service Management Software helps mechanical engineering achieve its service goals: Less downtime, more margin, and satisfied customers. Our tools such as AI-optimised field planning and technician apps increase efficiency and enable new service growth.
Field Service Digitalisation for Mechanical Engineers
If technical service is not running, the machines will not run either. And yet, service and after-sales in mechanical and plant engineering are still under-digitalised and suffer from inefficient processes. When it comes to investments in digital process optimisation, field services often lag behind production, logistics, marketing and surveyors. Yet the potential for productivity is enormous.
Service as an Earnings Engine: From Maintenance to Servitisation
Service is a profit center in mechanical and plant engineering, with higher margins and less fluctuating sales than the new machinery business. Especially in times of crisis, it can stabilise earnings. Servitisation and new service models such as Equipment-as-a-Service also increase customer loyalty.
To fully realise the potential of your service business, you need smart service processes backed by a best-of-breed algorithm from field planning to documentation.
Intelligent service control turns after-sales from a cost factor into an earnings engine.
Smart Field Planning, Route Planning and mobile solutions for mechanical engineers
Automated Field Planning
Technician scheduling determines service quality and throughput. Automate scheduling with VISITOUR and use intelligent technician planning and control that continuously optimises your operations.
- Higher First-Time-Fix Rate through accelerated planning
- Full transparency at all times thanks to real-time updates
- Less cost, more revenue through smart order control
AI-enhanced Optimisation of Technician Routes
Smart field planning includes route planning that doesn’t just optimise routes, but optimises resource utilisation and service efficiency. And with in-day re-optimisation, you can react directly to disruptions.
- Better resource utilisation through AI-optimised route plans
- Fewer returns and intelligent order bundling
- Shorter response times thanks to real-time re-optimisation
Mobile Apps for Your Service Technicians
Whether connected to our field planning or other systems: With our intuitive Field Service Apps, your service technicians have end-to-end digital processes. Numerous functions support successful, secure order processing.
- Efficient order processing through optimal flow of information
- Full security through checklists, forms, offline capability
- Documentation with reports, photos, customer signature and more
Reports & Insights on Your Service Performance
By analysing your performance, you can continuously optimise your service and after-sales. With the INSIGHTS add-on, you can leverage your data treasure, track your KPIs, and create reports and dashboards for full control.
- Measurability and BI analyses of service processes
- KPIs such as Mean-Time-To-Repair and trips per customer
- Targeted reports for your stakeholders
With AI-enhanced field planning, real-time re-optimisation and excellent mobile workflows, you increase first-time-fix rates and measurably reduce downtimes.
Leading mechanical engineers trust our solutions
Smart field planning, efficient apps: This is how you keep machines running
Maintenance and malfunctions in view
Our field planning contains a unique algorithm. This allows you to not only schedule and re-optimise quickly, but also to intelligently and efficiently accommodate all order types: Whether maintenance, inspections or short-term emergency calls in the event of malfunctions. This allows you to meet service level requirements before they become critical and noticeably reduce downtimes.
Smart Service ready
Where IoT, Digital Twins and Predictive Maintenance are moving in, service should also be upgraded to future-oriented technology. The speed and transparency you gain through our Field Service Management Software will improve your service, increase customer satisfaction, and create freedom. We support you in the transformation of your service business.
Compensate for the shortage of skilled workers
Automation does not replace people, but it relieves them. Our field planning makes the work of your schedulers easier and optimises your resource planning. You create more – without more staff. Our AI-based Route Planning and mobile service processes additionally increase your productivity, so that you increase the daily quota per technician by double-digit percentage points.
Seamlessly and securely integrated
Your data is in the best hands with us. We are ISO-certified (ISO 27001) and rely on the highest security standards. We host in European data centers. We are also extremely experienced when it comes to integration. You can use our software with ERP systems of almost any kind, from SAP to IBM Maximo. Through our partners, we also offer further solutions from spare parts catalogues to knowledge management.
30+ Years of Experience in Mechanical Engineering
Over 200 Happy Customers
Made in Germany & Hosted in EU
This is what customers say about field planning and technician apps for mechanical engineering from Solvares
“Even if we calculate very conservatively and assume only a 10% saving in travel time, we gain 100 hours per week.”
Stefan Bernhard
Authorised Signatory
The data quality of the feedback and checklists has improved exorbitantly. In addition, we were able to shorten the turnaround times of service orders by more than half.
Kai Kathan
Team Leader Services
Discover how we make service successful
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
More Orders Completed per Day
It's Time for Smart Field Service Management in Mechanical and Plant Engineering
Don’t slow down your service any longer, but upgrade to modern Field Service Management Software. Machines run when your service runs – with Solvares Field Service.