FSM for Repairs Service Providers
Fast service, satisfied customers, smoothly planned
Whether it’s a repair, replacement or warranty claim: Manage your technical field service as flexibly as your business demands. Our software dispatches, routes and documents every order in an auditable manner. For shorter response times, less effort and more jobs completed.
Faster service with automated scheduling
In the repair industry, speed and precision determine customer satisfaction and profit. Failures, unclear error patterns, missing spare parts – every delay costs time and trust. Smart Field Service Management software brings speed and transparency to your service: From automated scheduling to real-time technician control and digital reporting. This makes you significantly more efficient on the road.
Efficiency instead of stress: How repair services plan today
Modern field planning helps to better plan and successfully complete more orders.
Your head office staff has everything in view and is always able to provide information. Your scheduling plans quickly and flawlessly, so that you can optimally deploy your technicians. And your field service receives consistently digital processes via the Field Service App.
Through efficiency, speed and transparency, you increase the quality and sales in your service business and relieve your employees.
FSM solutions for repairs and maintenance: Dynamic, reliable, digital
Split-second dispatching without errors
Repair assignments are rarely predictable. But our best-of-breed algorithm helps you can gain control. Our field planning software schedules in seconds and takes all factors into account. This way your service runs smoothly, even if things turn out differently during the day than planned.
- Shorter response times and higher adherence to schedules
- Reliable SLA fulfillment for warranty cases and emergency services
- More transparency over capacities and order status
Smart Route Planning with AI
- Up to 25% more completed orders per day
- Lower travel costs and CO2 emissions
- Dynamic re-optimisation in case of disruptions or rebookings
Technician apps for mobile service processes
With our apps, you connect your field service with your back office. Your operatives have a constant companion that effectively supports them on the road and on site at the customer’s premises – with checklists, order data, reports, documentation.
- Complete documentation for warranty and insurance
- Offline-capable apps for all locations
- Reports, photos, customer signature and much more
Digital services for your customers
Enable your customers to book appointments themselves and track the technician’s estimated time of arrival. With automatic notifications via email or SMS, every step remains transparent and you impress with an excellent customer experience.
- Fewer queries to scheduling and customer services
- Better customer experience through transparent information
- Higher adherence to schedules and plannable daily utilisation
With automated scheduling and re-optimisation, you react to disruptions in a flash and reliably meet your SLA requirements. Mobile apps and customer services also ensure clean processes.
Leading companies trust our
Field Service Management
Intelligent planning for fast repair services with Solvares
Intelligence and speed
Our field planning combines extremely fast scheduling with intelligent route planning. Whether emergency repair, warranty case or cyclical order – you react with lightning speed and still plan ahead. Your planners bring availabilities, skills and order values into line in real time and optimise at the touch of a button. The result is more orders, less stress and satisfied customers.
SLA-controlled service
In the repair industry, SLA time windows and contractual penalties set the pace. Our system prioritises accordingly. It doesn't just fill gaps, but optimises your field and route planning according to the dynamic requirements of your business. It thinks holistically and recognises opportunities for bundling and continuous optimisation. Meet your SLAs, work cost-effectively and increase your margins.
Meeting the shortage of skilled workers with smart control
Repair companies are also feeling the pressure: Orders are growing, but not personnel. With Solvares Field Service, you can get more performance out of existing teams without overloading them. Our AI-enhanced Field Service Management distributes orders optimally and reduces idle times. In this way, your schedulers and operatives together create up to 25% more orders.
Partner control and sub-service provider integration
Many service providers work with sub-contracted technicians or regional partner companies. They can also map the control of these operatives, as well as many industry-typical special cases. With our scheduling solution, your planners always retain control. They can also combine automated and assisted scheduling.
30+ years of experience in the Repair Service Provider sector
Over 200 Happy Customers
Made in Germany & Hosted in EU
This is what customers say about our field planning, route planning and technician apps
"Solvares Field Service knows our business very well, so far we have always received our requirements. We simply feel we are in good hands with Solvares."
Björn Stemmermann
Managing Director
"It is a huge improvement compared to the old system, which allows us to work much, much more efficiently than before."
Kieran McNally
Field Service Manager
This is how repair service providers work with our modern, practice-proven software
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
Top Results in Customer Surveys
Digitise your service with dynamic field planning, route planning and mobile apps
Get to know the advantages of modern Field Service Management software live.
Repair service in record time – digitally planned, executed mobile.