Reports & Insights
Unearth your data treasure and optimise continuously.
With the INSIGHTS add-on, you can turn data into decisions. You can analyse service quality, utilisation, and processes. Report specifically to your stakeholders, and see at a glance how you can further improve your field service.
From gut feeling to data-driven decisions
Thousands of data points are generated daily in field service, but their potential often remains untapped. Many companies plan and schedule efficiently, but operational transparency ends with day-to-day business:
- No overview of utilisation, quality, and performance
- Missing data for management decisions
- No unified view of tours, teams, and regions
Our latest add-on, INSIGHTS, closes this gap. With reports and dashboards that access your VISITOUR data directly, you create the basis for data-driven Field Service Management:
Targeted control
KPI control
Strategic Insights
Your benefits with INSIGHTS
Uncover the data treasure from your deployment control with VISITOUR. The INSIGHTS add-on enables the evaluation and reporting of all KPIs relevant for deployment and tour optimisation via standard BI products.
Measurable service processes
Make your performance data transparent and monitor SLA fulfillment, tour efficiency, utilisation, and more.
Transparency and control
See at a glance how efficiently your planning and execution work together and discover potential for improvement.
Facts instead of gut feeling
Decide on the basis of objective data: for more precise planning, targeted coaching and sustainable improvements.
Central functions of INSIGHTS
Data Collection and Preparation
Make your performance measurable
Clear Dashboard
Keep an eye on your service performance
You can use the DASHBOARD module to monitor your key performance indicators (KPIs) from anywhere. This way, you always have your finger on the pulse of your business. Automatic alerting is also possible when predefined values are exceeded.
Reporting & Report Dispatch
Targeted reports at the push of a button
Create individual reports for your stakeholders. Export data for management meetings and presentations or use the automatic report dispatch.
Analyses for Continuous Optimisation
Make your service constantly better
With INSIGHTS, you can analyse your processes. You recognise opportunities and risks and gain insights for strategic decisions. This allows you to lead your team effectively and improve continuously.
Transparent insights for continuous improvement of your service
Current and valid data form the basis for continuous optimisation of field service. With INSIGHTS, you have a data-driven control instrument at your fingertips that makes your performance transparent and supports operational and strategic decisions.
Convenient dashboard for service managers
Ongoing KPI monitoring to keep an eye on performance
Alerting option when values are exceeded
Data basis for BI evaluations
Analyses and comparisons
Insights into potential for improvement
Data-driven decisions, measurable service processes
Reporting functions and automatic dispatch
Secure, GDPR-compliant data storage in the EU
See what your service delivers
Find out how INSIGHTS makes your Field Service Management measurable and improves it. Clear key figures, full transparency and concrete impulses for action. Start now.