Add-on INSIGHTS
The data tool for continuous optimisation of your field service.
With the INSIGHTS add-on, you can leverage the data treasure of your field service. The tool delivers data and insights from scheduling with VISITOUR for even better control and continuous optimisation of your field service.
INSIGHTS explained briefly
INSIGHTS (formerly FLS MANAGEMENT INSIGHTS) is the reporting and analysis add-on for VISITOUR. It combines operative planning with strategic control: INSIGHTS delivers the database from scheduling and route planning with VISITOUR for evaluations with standard business intelligence tools.
It also enables comprehensive reporting with targeted reports and ongoing monitoring of your KPIs.
Your advantages with INSIGHTS
Measurability of service processes:
With INSIGHTS, the success of your service processes becomes measurable and visible.
Insights into your business:
You receive an overview of all important key figures for more transparency about your processes.
Data-based decisions:
You create the basis for data-based decisions and strategic course settings.
Optimised reporting:
With INSIGHTS, you can create targeted reports for all your stakeholders.
Continuous improvement:
The insights help to continuously improve your resource utilisation, your service and your customer satisfaction.
Top Features of INSIGHTS
Basic module SOURCE
for extracting data from your Field Service Management
Additional module DASHBOARDS
for your personal data and KPI cockpit
Automatic Alerting
when predefined values are exceeded
Daily data refresh
overnight, also intraday on request
Automatic report dispatch
to your stakeholders
Planned versus actual comparison
of planned and actual routes
With Business Intelligence to Service Excellence
Gain valuable insights into your operative field service business with VISITOUR and support strategic decisions with important key performance indicators (KPIs) and analyses. With INSIGHTS, you always have everything in view, proactively recognise risks and opportunities and continuously develop your service.
Make your performance data transparent – highly differentiated or condensed to the most important key facts such as:
- Technician productivity (efficiency factor)
- Calculation basis for CO2 savings
- Calculation basis for service costs
- Target/actual comparison of Route Planning
- SLA fulfillment level
- MTTR (Mean Time To Repair)
- Journeys per customer/order
- Average number of orders
- Average order duration
- Field service utilisation
Learn more about REPORTS & INSIGHTS
How INSIGHTS works
VISITOUR delivers planning and actual data from scheduling and field service.
INSIGHTS extracts the data and forms the basis for analyses and insights.
Dashboards show efficiency, performance and service quality
Use the optional notification when predefined values are exceeded.
Inform your stakeholders with customised reports, also automatically dispatchable.
You recognise optimisation potentials and make better decisions.
The result: fact-based decisions, higher transparency and continuous improvement
Integration, technology and security of INSIGHTS
Prerequisite for the use of INSIGHTS: Use of VISITOUR
Web-based tool
can be used in any browser, without prior software installation, mobile use possible
INSIGHTS is a SaaS-only product
It is compatible with all common BI systems
The data refresh takes place once a day overnight
On request, a more frequent, intraday update is also possible
We are ISO certified
ISO 27001
GDPR-compliant data security and EU hosting
See INSIGHTS in action
Let us advise you on how to recover your data treasure from VISITOUR. Discover how key figures make your service controllable. Clear, up-to-date and measurable.