Field Service Solutions for UK Housing
Efficient Repairs and Maintenance planning that improves Tenant Satisfaction
Plan appointments, optimise reactive jobs, support mobile processes: With best-of-breed scheduling powering your social housing repair and maintenance, you can manage your technical field services reliably and cost-effectively. For compliant homes, more completed jobs, and greater tenant satisfaction.
Optimise repairs and maintenance planning and stay ahead of the UK Housing regulations
For Housing Association DLOs and contractors, field technicians and compliance officers must work efficiently to service homes that are ‘free from risks, warm enough, and in an acceptable state of repair’. Nevertheless, many field schedulers still work with Excel lists, maps, and local knowledge – a clear risk to Categorised Hazards and Awaab’s Law, including Damp and Mould, and Fire Safety.
With our field service management software, you digitise maintenance planning, inspection and fault management consistently and across all properties.
Dynamic scheduling software as a solution for modern housing challenges
Social housing providers now face more external challenges than ever before and the successful management of these challenges is directly linked to the optimisation of field workforces.
Efficient mobile workforce management and tenant-oriented housing repairs are indispensable. Tenants are customers who are entitled to seamless use of their facilities without technical problems. Planned maintenance, reactive repairs, compliance inspections, and interior and exterior cleaning must run smoothly.
Our customers repair and maintain over 2 million properties across the UK and Europe. With intelligent resource management, AI-enhanced appointment planning, and convenient operative and customer support, you turn mandatory processes into a competitive advantage.
Dynamic scheduling reduces costs and increases tenant satisfaction – measurably and sustainably.
Software to complete more repair jobs
Digital resource planning in housing and facilities
Every minute counts in asset management. With intelligent resource planning, you automate scheduling and manage maintenance, inspection and fault repair operations across all properties and teams in a cost-effective and efficient manner.
- Less planning effort and higher utilisation
- Shorter response times for faults and emergency servicing
- Reliable SLA and KPI management through prioritised planning
AI-enhanced appointment and route optimisation
Our algorithm allows you to plan holistically and get the most out of your orders. It recalculates appointments, routes and time slots live, even in the event of last-minute changes. This reduces travel times, fuel costs, and CO2 emissions.
- Lower operating costs with actual time-of-day optimised routes
- Higher customer satisfaction through punctual service
- Average productivity gains of 20–30 per cent
Mobile apps for your field technicians and surveyors
Your field service has all orders, routes, checklists and records available in one app – online and offline. Connect your technicians and document maintenance, meter readings and faults directly on site, including photos and signatures.
- Complete reports and evidence of operator obligations
- Faster report creation and invoicing
- Better communication between dispatch and field service
Appointment portal & other customer services
Delight your customers and tenants with transparent service and short time slots. Offer an appointment portal with pre-optimised appointment suggestions and send automatic notifications by email and text message.
- Fewer queries and less time spent on the phone in scheduling
- Fewer no-shows, more appointments kept
- Modern self-service strengthens customer loyalty and brand image
With digital resource planning and AI route optimisation, you can efficiently fulfil your operator obligations and document ESG targets in a transparent manner.
Leading companies trust our
Field Service Management
Transparent processes & satisfied tenants – your FSM advantages in UK Housing
Operational safety and cost-effectiveness
Whether maintenance, inspection or troubleshooting: our resource planning ensures that you have an overview of all orders and can fulfil all your obligations. Intelligent scheduling maps every case and bundles orders for the same object, for example maintenance and repairs. And with our mobile apps, your field technicians have everything under control, both on site and on the road.
Smart Buildings – Smart Service
IoT, BMS, predictive maintenance, energy management systems – the housing industry and building management are becoming increasingly digital and smart. With modern field service software, your service team can keep pace and equip itself for the future. You can use AI-based appointment and route optimisation to create excellent processes for both office and field staff. Your customers will experience a new kind of service.
Measures to combat the shortage of skilled workers
Automated planning, in-day re-optimisation of routes, mobile processes and real-time coordination increase the productivity of every technician. This allows you to handle more orders with the same number of staff and relieve the burden on your dispatch and service teams. Our unique algorithm balances loads fairly, reduces empty runs and eliminates unused capacity.
Seamlessly integrated and securely operated
Whether ERP, CAFM, CMMS or Housing Management System: Our field service management is compatible with your existing system landscape. We are ISO 27001 certified and host in data centres in Europe. Your data remains as secure as your buildings themselves. We have decades of experience in integration. It is also possible to integrate your sub-service providers.
30+ years of experience in field service scheduling and route planning
Over 200 satisfied customers
Easy integration into your systems
You can use VISITOUR with ERP and CRM systems of almost all types, including Microsoft Dynamics 365, IBM Maximo, and SAP. Connecting the pure algorithmic optimisation function to your existing field service solution is also possible.
We bring extensive experience in integrating into existing software systems. In project planning workshops, we develop the optimal technical approach with you.
What our customers say about Solvares software for UK Housing
“A business with complex planning and in-day scheduling needs to react in real time. VISITOUR lets us provide a faster response and better service.”
Russell Measor
Head of Data and Delivery
“VISITOUR scheduling is transforming the efficiency of our business and the experience of both the families receiving our service and the tradespeople delivering it.”
David Smith
Group Digital Transformation Director
This is how Contractors and DLO providers work with our modern, practice-proven software
Do you want more?
Find more case studies under Resources →
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
Top Results in Customer Surveys
Digitise your UK Housing service processes now
Set your technical service up for success. Learn how to optimise your maintenance and repair processes, manage assignments efficiently and delight your tenants. This will make your estates management a model of efficiency and transparency.