Wates Property Services Selects VISITOUR Dynamic Scheduling For Field Operatives
Real-time field service optimisation for UK Housing
WPS, the property services arm of Wates Construction Group and a leading provider of housing maintenance services in the UK, has selected dynamic scheduling and route planning solution VISITOUR to optimise its field service operations.
WPS specialises in responsive repairs, planned maintenance, heating and compliance, plus renewables and facilities management, with a focus on improving tenant satisfaction through innovative technology and efficient operations.
Following a rigorous selection process, VISITOUR impressed with proven capabilities for operational efficiencies. As the European leader for algorithm-based planning and intelligent in-day response, Solvares Field Service will support WPS’ mission to overcome capacity constraints including reducing ‘no-access’ appointments and to deliver more completed jobs per operative, per day.
The adoption of Solvares Field Service real-time dynamic field service scheduling aligns with WPS’ stringent service level agreements and will empower the company to ensure timely and cost-effective appointments, with a greater opportunity for a first time-fix. Optimised skills matching and time-of-day routing will strengthen compliance planning, including gas and renewables repairs and servicing, as well as electrical testing and inspections.
Jeremy Squire, UK Managing Director at Solvares Field Service commented,
“Today’s announcement, which comes after a very challenging tender process, is testament to our technology, expert consultants and references and we feel very proud to be working with such a well-known and quality service provider to the housing sector.
With the addition of Wates, our combined social housing customers provide repairs and maintenance services to almost two million properties across the UK and Europe, and highlights the continual requirement to achieve greater productivity and tenant engagement.
For social landlords and housing associations, this comes at a critical juncture where costs of resources have risen whilst compliance and tenant satisfaction continues to strain resources.”