FSM for Facility Management
Efficient Field Planning and top service quality
Plan assignments, optimise appointments, support mobile processes: With intelligent Field Service Management (FSM) for Facilities Management, you manage your technical services reliably and cost-effectively. For unburdened employees, achieved ESG goals, and higher customer satisfaction.
From analogue building management to digital field planning
In Facilities Management, technical service determines energy efficiency, safety, and user satisfaction. Nevertheless, many FM teams still work with Excel lists, phone chains, and paper reports – a clear contradiction to Smart Building, ESG reporting, and operator obligations.
With the best-of-breed algorithm at the heart of our Field Service Management software, you digitise maintenance planning, inspection, and incident management end-to-end and across all properties.
Facility Services as a success factor for Energy Efficiency & Satisfaction
Facilities Management contributes significantly to the economic efficiency of properties. Intelligently deployed technicians, surveyors, and subcontractors ensure reduced downtimes, lower energy consumption, and higher tenant satisfaction.
The digital tools for efficient Facilities Management have matured significantly: With intelligent field planning, AI-enhanced appointment coordination, and convenient technician and customer support, you turn mandatory processes into a real competitive advantage.
Smarter service reduces costs and increases tenant satisfaction – measurably and sustainably.
Software for efficient maintenance and repair processes
Digital Field Planning in Facilities Management
Every minute counts in building operations. With dynamic field planning, you automate scheduling and manage maintenance, inspection, and incident assignments economically and efficiently across all properties and teams.
- Less planning effort and higher utilisation
- Shorter response times for incidents and emergency services
- Reliable SLA fulfillment through prioritised planning
AI-enhanced Appointment and Route Planning Optimisation
Our algorithm allows you to plan holistically and get the most out of your assignments. It recalculates appointments, routes, and time windows live, even with short-notice changes. This reduces travel times, fuel costs, and CO2 emissions.
- Lower operating costs thanks to optimised routes
- Higher customer satisfaction through on-time assignments
- On average 20–30% productivity gain
With digital field planning and AI Route Planning optimisation, you efficiently fulfill operator obligations and document ESG goals transparently
Mobile Apps for your Technicians and Surveyors
Your service has all assignments, routes, checklists, and proofs ready in one app – online and offline. Engage your technicians and document maintenance, meter readings, and incidents directly on-site, including photos and signatures.
- Seamless reports and proofs for operator obligations
- Faster reporting and billing
- Better communication between scheduling and field service
Appointment Portal & Additional Customer Services
Delight your customers and tenants with transparent service and short time windows. Offer an appointment portal with pre-optimised appointment suggestions and send automatic notifications via email and SMS.
- Fewer inquiries and reduced phone effort in scheduling
- Fewer no-shows, more attended appointments
- Modern self-service strengthens customer loyalty and brand image
Leading companies in Facilities Management and the Housing Sector trust our solutions
Transparent processes & satisfied tenants – Your FSM advantages in Facility Management
Operational safety and economic efficiency
Whether maintenance, inspection, or incident resolution: Our field planning ensures that you keep track of all assignments and fulfill all your obligations. Intelligent scheduling covers every case and bundles assignments at the same property, for example, maintenance and repairs. And with our mobile apps, your surveyors and technicians have everything under control on-site and on the go.
Smart Buildings – Smart Service
IoT, BMS, Predictive Maintenance, Energy Management Systems – the housing industry and building management are becoming increasingly digital and smarter. With modern software for Field Service, your service team keeps pace and prepares for the future. You use AI-enhanced appointment and route planning optimisation and create excellent processes in internal and field service. Your customers experience a new kind of service.
Solutions for skilled labour shortages
Automated planning, in-day re-optimisation of routes, mobile processes, and real-time coordination increase the productivity of every surveyor and technician. This way, you handle more assignments with the same staffing level and unburden scheduling and service teams. Our unique algorithm balances loads fairly, reduces empty runs, and uncovers unused capacities.
Seamlessly integrated and securely operated
Whether ERP, CAFM, CMMS, or energy monitoring tool: Our Field Service Management is compatible with your existing system landscape. We are ISO 27001 certified and host in data centers in Europe. Your data remains as secure as your buildings themselves. We have decades of experience in integration. The integration of your subcontractors is also possible.
30+ years of experience in Facility Management
Over 200 Happy Customers
Made in Germany & Hosted in EU
What our customers say about Solvares software for Facilities Management
"We chose Solvares Field Service for several reasons. The user interface was better than that of competitors, and Solvares gave us the assurance that their software could be seamlessly integrated into our existing Service Management System."
Scott Maddocks
Project Manager,
Royal Mail
Property & Facilities Solutions
"Real-time technology is a decisive competitive advantage and game changer in the service business. We were able to significantly reduce the number of customer calls regarding appointment scheduling and significantly increase customer satisfaction and the first-time fix rate."
Thomas Eller
Head of Maintenance,
Vivawest
Discover how we make Facility teams successful
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
More Orders Completed per Day
Digitise your service processes in building management now
Set your technical service up for success. Learn how to optimise your maintenance and repair processes, efficiently manage assignments, and delight your tenants.
This is how your building management becomes a model for efficiency and transparency.