Field Service Mobile Apps & FSM
Everything your technicians need. Directly in one hand.
Raised productivity with streamlined service processes
On-site, it is decided whether service truly works. However, manual processes and information gaps often still hinder field service:
- Paperwork and missing information complicate the work.
- Lack of feedback delays billing.
- Internal staff and field service are not aligned.
With our Field Service Apps, your service runs consistently digitally. Technicians have everything they need for successful operations, document completely, and communicate in real-time with scheduling. This increases:
Transparency
Speed
Service quality
Your benefits with Field Service Apps for professionals
Whether together with our field planning software VISITOUR or as an addition to your existing FSM system or ERP: With us, you will find the right app for your service technicians and surveyors. User-friendly, intuitive, and offline-capable for successful order processing.
More efficient service processes
Order information goes directly to the device, feedback goes to head office, and numerous functions assist during operations. This makes processes efficient.
Increased productivity
Our digital assistants ensure faster order processing and an increased First-Time-Fix Rate with their assistance functions and seamless workflows.
Higher customer satisfaction
The connection to internal staff, improved order processing, and higher data quality increase service quality – to the delight of your loyal customers.
MOBILE FLOW – The integrated Field Service App for VISITOUR
MOBILE FLOW and VISITOUR are your seamlessly integrated team for Field Service Management. The AI-supported Field planning with VISITOUR creates the optimal routes, MOBILE FLOW brings them into the field, and supports your service technicians with order processing.
Core functions of MOBILE FLOW
Digital Order Processing
Everything is seamless, from planning to completion
Your technicians receive, process, and document their orders on their mobile devices. Object data, checklists, photo documentation, reports – everything at hand. Every step is synchronised with VISITOUR.
Offline Capability
Work anywhere, even offline
Whether in an underground car park or a dead zone: MOBILE FLOW stores all data locally and synchronises it automatically as soon as a connection is re-established. This ensures every order remains fully and securely documented.
Individual Workflows
Easily customise the processes
The mobile processes and the interaction of MOBILE FLOW and VISITOUR can be easily designed without code in the BPMN workflow designer, for mapping your individual service processes.
Seamless Integration with VISITOUR
A system for smart FSM in real time
With MOBILE FLOW and VISITOUR, scheduling and field service come together in real time. Push notifications for emergencies, status updates from the field, and continuous re-optimisation of routes – FSM as it should be.
MOBILE X – The Technician App for Special Challenges
Are you looking for a powerful mobile technician solution for your current FSM or ERP? For field service operations or in-house maintenance? Our system-independent app MOBILE X is highly individually customisable and maps the most complex mobile processes.
Core functions of MOBILE X
System-independent Integration
Fits into any IT landscape
MOBILE X connects via standard or individual interfaces with existing ERP, CRM, or FSM systems – such as SAP, Microsoft Dynamics, or Salesforce. Ideal for heterogeneous organisations.
Mapping Complex Service Processes
Everything under control, from order to spare part
Whether maintenance, inspection, assembly, or repair: MOBILE X maps complex processes end-to-end, with comprehensive functions such as material logistics, time tracking, checklists, and forms.
High Degree of Customisation
Flexibly adaptable to your needs
Easily and precisely adapt the app to your requirements via plugins, modules, and report designers. For example, create your own use cases, views, forms, and mandatory fields.
Open for Partner Solutions
Expand your mobile ecosystem
Mobile Field Service Apps that offer everything for successful technician operations
With our mobile solutions, your service operations become simple, transparent, and efficient. Whether in combination with VISITOUR or system-independent as a standalone solution: you receive the mobile basis for modern, digitally controlled field service.
User-friendly, intuitive usability
Integration into VISITOUR, SAP, Microsoft and many other CRMs/ERPs
Available for iOS & Android and device-independent
Digital feedback and service reports
Material logistics, time tracking, customer signature
Documentation with photo function and attachments
Live synchronisation between scheduling and field service
Offline capability when network is unavailable
Self-scheduling/pool scheduling for technicians
Creation of local orders and appointments
Individual Workflows easily creatable
Design of own forms, checklists, reports etc.
Digital communication between scheduling, field service, and customer
Multilingualism and global applicability
Data security (encrypted, GDPR-compliant, EU hosting, role & rights concept)
What customers say about mobile FSM from Solvares
"We have significant advantages compared to the previous way of working and processes. The solution simply works – without performance issues."
Michael Hoffmann
IT Manager, Johnson Health Tech
"We have achieved a quantum leap in information exchange with the fitters."
Christian Kirschfink
IT Applications DL
"The data quality of feedback and checklists has improved exorbitantly with the introduction of MOBILE X. Furthermore, we were able to reduce the processing times of service orders by more than half."
Kai Kathan
Team Leader Services
"Our fitters' time is best spent when it takes place on-site with the customer. We can now work this way because Solvares Field Service provides us with a transparency regarding planned appointments that we simply did not have before."
Stefan Eichenauer
Head of Service Branches
Discover how our FSM system and apps enable efficient service
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
Top Results in Customer Surveys
Make more of your Field Service: with powerful apps and smart tools
Schedule a consultation with our experts now, so that your Field Service can soon truly excel and finally run consistently digitally.