Field Service Mobile Apps & FSM
Everything your technicians need. Directly in one hand.
Raised productivity with streamlined service processes
On-site, it is decided whether service truly works. However, manual processes and information gaps often still hinder field service:
- Paperwork and missing information complicate the work.
- Lack of feedback delays billing.
- Internal staff and field service are not aligned.
With our Field Service Apps, your service runs consistently digitally. Technicians have everything they need for successful operations, document completely, and communicate in real-time with scheduling. This increases:
- Transparency
- Speed
- Service quality
Your benefits with Field Service Apps for professionals
Whether together with our field planning software VISITOUR or as an addition to your existing FSM system or ERP: With us, you will find the right app for your service technicians and surveyors. User-friendly, intuitive, and offline-capable for successful order processing.
More efficient service processes
Order information goes directly to the device, feedback goes to head office, and numerous functions assist during operations. This makes processes efficient.
Increased productivity
Our digital assistants ensure faster order processing and an increased First-Time-Fix Rate with their assistance functions and seamless workflows.
Higher customer satisfaction
The connection to internal staff, improved order processing, and higher data quality increase service quality – to the delight of your loyal customers.
MOBILE FLOW – The integrated Field Service App for VISITOUR
MOBILE FLOW and VISITOUR are your seamlessly integrated team for Field Service Management. The AI-supported Field planning with VISITOUR creates the optimal routes, MOBILE FLOW brings them into the field, and supports your service technicians with order processing.
Core functions of MOBILE FLOW
Digital Order Processing
Everything is seamless, from planning to completion
Your technicians receive, process, and document their orders on their mobile devices. Object data, checklists, photo documentation, reports – everything at hand. Every step is synchronised with VISITOUR.
Offline Capability
Work anywhere, even offline
Whether in an underground car park or a dead zone: MOBILE FLOW stores all data locally and synchronises it automatically as soon as a connection is re-established. This ensures every order remains fully and securely documented.
Individual Workflows
Easily customise the processes
The mobile processes and the interaction of MOBILE FLOW and VISITOUR can be easily designed without code in the BPMN workflow designer, for mapping your individual service processes.
Seamless Integration with VISITOUR
A system for smart FSM in real time
With MOBILE FLOW and VISITOUR, scheduling and field service come together in real time. Push notifications for emergencies, status updates from the field, and continuous re-optimisation of routes – FSM as it should be.
MOBILE X – The Technician App for Special Challenges
Are you looking for a powerful mobile technician solution for your current FSM or ERP? For field service operations or in-house maintenance? Our system-independent app MOBILE X is highly individually customisable and maps the most complex mobile processes.
Core functions of MOBILE X
System-independent Integration
Fits into any IT landscape
MOBILE X connects via standard or individual interfaces with existing ERP, CRM, or FSM systems – such as SAP, Microsoft Dynamics, or Salesforce. Ideal for heterogeneous organisations.
Mapping Complex Service Processes
Everything under control, from order to spare part
Whether maintenance, inspection, assembly, or repair: MOBILE X maps complex processes end-to-end, with comprehensive functions such as material logistics, time tracking, checklists, and forms.
High Degree of Customisation
Flexibly adaptable to your needs
Easily and precisely adapt the app to your requirements via plugins, modules, and report designers. For example, create your own use cases, views, forms, and mandatory fields.
Open for Partner Solutions
Expand your mobile ecosystem
Mobile Field Service Apps that offer everything for successful technician operations
With our mobile solutions, your service operations become simple, transparent, and efficient. Whether in combination with VISITOUR or system-independent as a standalone solution: you receive the mobile basis for modern, digitally controlled field service.
User-friendly, intuitive usability
Integration into VISITOUR, SAP, Microsoft and many other CRMs/ERPs
Available for iOS & Android and device-independent
Digital feedback and service reports
Material logistics, time tracking, customer signature
Documentation with photo function and attachments
Live synchronisation between scheduling and field service
Offline capability when network is unavailable
Self-scheduling/pool scheduling for technicians
Creation of local orders and appointments
Individual Workflows easily creatable
Design of own forms, checklists, reports etc.
Digital communication between scheduling, field service, and customer
Multilingualism and global applicability
Data security (encrypted, GDPR-compliant, EU hosting, role & rights concept)
What customers say about mobile FSM from Solvares
Discover how our FSM system and apps enable efficient service
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
Top Results in Customer Surveys
Make more of your Field Service: with powerful apps and smart tools
Schedule a consultation with our experts now, so that your Field Service can soon truly excel and finally run consistently digitally.
FAQ
What are mobile apps for field service?
A mobile field service app is the digital interface between planners and field service operatives. It provides all information relevant to the assignment directly on the field technician’s smartphone or tablet, from order data and customer details to checklists and documentation.
What are the advantages of a mobile app for field service technicians?
Service technicians receive all orders digitally via the mobile app, without paper forms or queries. They record times, materials and photos directly on site. This saves time, reduces errors and ensures that assignments are fully documented and reported back to headquarters in real time.
How does the mobile app support resource planning and route optimisation?
The mobile app automatically displays the route and orders optimised by the system. Changes to the schedule are synchronised immediately, allowing technicians to stay up to date at all times and dispatchers to respond quickly to unforeseen events.
Can field service apps be used offline?
Yes. All important order data is available in the mobile app even without a network connection. New entries are stored locally and automatically transferred as soon as a connection is re-established. This ensures that service calls are reliably documented regardless of network coverage.
What features does a modern field service app offer?
Typical functions of a mobile app include displaying orders and customer data, digital checklists, time recording, material booking, photo capture and digital customer signatures, as well as automatic feedback on completed jobs. Instructions or spare parts data can also be integrated.
How do planners and back office teams benefit from field service apps?
Thanks to real-time feedback via the mobile app, dispatchers always know which technician is where and which job is currently being worked on. This makes follow-up planning easier, improves coordination with the customer and significantly reduces follow-up work in the office.
Can the mobile app be customised to individual processes?
Yes. Forms, reports, checklists and workflows can be adapted to operational processes. This means that fields, mandatory information and documentation steps are tailored precisely to internal requirements without the need for additional tools or external forms alongside the mobile app.
How is data security ensured when using the mobile app?
Communication between the mobile app and server is encrypted. Access and permissions are controlled via role profiles. Devices can be managed centrally and locked if lost. All processes comply with applicable data protection regulations, including GDPR.
Which devices and operating systems are supported?
Our mobile apps are available on popular smartphones and tablets and support the latest versions of iOS and Android. This allows every service team to continue using existing devices or flexibly select new hardware.
How does the introduction of a mobile app in field service work?
Usually, the launch takes place in a pilot group. After initial use, processes and forms are fine-tuned before the mobile app is rolled out to the entire service team. Training and accompanying communication ensure rapid acceptance in everyday use.
How will the mobile field app change everyday work in the service sector in the long term?
The mobile app makes the entire service process more transparent, faster and paperless. Technicians document their work directly on site, customers receive feedback more quickly, and dispatchers can make decisions based on current data. This significantly increases efficiency and service quality.