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Solvares Field Service · Solvares FSM GmbH

Privacy Policy

Contents

General
With this declaration, Solvares FSM GmbH, as the data protection controller, informs you about the use of your personal data on this website and clarifies the processing of your data by us when you visit our website, as well as your rights as a user. We take the protection of your data very seriously and comply with the applicable data protection regulations and laws. We only collect, process, and use your personal data if you have consented or if it is legally permitted.

This privacy statement applies only to our website www.fastleansmart.com. The website may contain links to external websites for which this statement does not apply. If you leave our website via a link, please note the privacy notices of the respective website.
Personal Data
Personal data refers to all information relating to an identified or identifiable natural person (data subject). This data includes, for example, your name, address, email address, telephone number, or an IP address assigned to you by your internet provider. Information that cannot be used to identify you (anonymous data) is not considered personal data.

Below you will find a list of all processed data, its purpose of use, the respective legal basis, and your options for objection:
Automatically Transmitted User Data
When you use our website, your internet browser automatically transmits certain usage data or so-called server log files to us for technical reasons. These include, among others:

  • Date and time of access
  • URL (address) of the referring website
  • retrieved file
  • amount of data sent
  • Hostname of the accessing computer (IP address)
  • Browser type and version
  • Operating system

We use this information exclusively for the technical administration of our website and to prevent unlawful acts in connection with our website. We reserve the right to subsequently review these log data if there is a justified suspicion of an unlawful act based on concrete evidence. Insofar as personal data is processed in this context, we do so exclusively to safeguard our legitimate interest in preventing unlawful acts in connection with our website. The legal basis for this is the balancing of interests according to Art. 6 para. 1 lit. f) GDPR. Personal data is stored for a maximum duration of four weeks if there are no indications of unlawful use.

Cookies

Our website partly uses cookies. Cookies serve to make our offering more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit ends. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit. You can configure your browser to inform you about the setting of cookies, allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser.

If cookies are deactivated, the functionality of this website may be limited. Insofar as we process personal data in this context, we do so based on our legitimate interests for the better design of our website. Processing of cookie information only takes place when our website is accessed. The legal basis for processing is the balancing of interests according to Art. 6 para. 1 lit. f) GDPR. We process information from cookies as long as you do not delete them.
Your Cookie Settings
You can adjust your cookie settings using the displayed button in the bottom left corner.

Google


Data Processing Agreement

We have concluded a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.


IP Anonymisation

We use the “IP anonymisation activation” function on this website. However, your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide other services related to website usage and internet usage to the website operator.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by adjusting the corresponding setting in your browser. Furthermore, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address), as well as Google’s processing of this data, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Alternatively to the browser add-on or within browsers on mobile devices, please click the following hyperlink to prevent future collection by Google Analytics within this website: Deactivate Google Analytics (the opt-out only works in this browser and only for this domain). An opt-out cookie will be placed on your device. If you delete your cookies in this browser, you must click this link again. Most modern internet browsers also have a “Do Not Track” option, with which you can signal to websites that you do not wish your internet activities to be recorded. Further information on terms of use and data protection can be found at
https://www.google.com/analytics/terms/de.html or under https://www.google.com/intl/de/analytics/privacyoverview.html

However, we point out that in this case, you may not be able to fully use all functions of this website.


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; “Google”). The usage includes the operating mode “Universal Analytics.” This makes it possible to assign data, sessions, and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices.

Google Analytics uses so-called “cookies,” text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event of IP anonymisation being activated on this website, your IP address will, however, be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide other services related to website usage and internet usage to the website operator. Our legitimate interest in data processing also lies in these purposes.

The legal basis for the use of Google Analytics is Section 5 DDG or Art. 6 para. 1 lit. f GDPR. The data sent by us and linked to cookies, user identifiers (e.g., user ID), or advertising IDs are automatically deleted after 26 months. Data whose retention period has been reached is automatically deleted once a month. Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html or under https://policies.google.com/privacy?hl=de&gl=de.


Google Conversion Tracking

This website uses Google Conversion Tracking. Google sets a cookie on your computer if you have reached our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages of ours and the cookie has not yet expired, we and Google can recognize that someone clicked on the ad and was redirected to our page. The information obtained using the conversion cookie is used to create conversion statistics. They contain information on the total number of users who clicked on the ad and were redirected to a page tagged with a conversion tracking tag. However, you will not receive any information that can personally identify users. If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this – for example, by a browser setting that generally deactivates the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain “googleadservices.com.” We cannot rule out that personal data may be transmitted to Google servers in the USA in this context. The European Commission has decided in an adequacy decision that data transfer to companies in the USA is lawful if they are certified under the EU-US Privacy Shield.
Google has such a certification
(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We point out that Google has its own privacy policies that are independent of ours. Please inform yourself about Google’s privacy policy before using our website at https://policies.google.com/privacy?hl=de&gl=de.


YouTube

Videos from the YouTube video platform, offered by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, are embedded on our website. YouTube is represented by Google. The embedding of the videos requires that YouTube can perceive the users’ IP addresses. The IP address is required to send the content to the user’s browser. We use YouTube to provide appealing videos to the users of this website. The legal basis is the safeguarding of legitimate interests according to Art. 6 para. 1 lit. f) GDPR. We only transmit the IP address to safeguard our legitimate interest in using user-friendly videos. By embedding YouTube videos, Google servers outside the EU (e.g., in the USA) can also be accessed when using this website, meaning Google is theoretically informed about the use of the offer. The European Commission has decided in an adequacy decision that data transfer to companies in the USA is lawful if they are certified under the EU-US Privacy Shield. Google has such a certification https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
Further information on data protection and the cookies used can be found at https://policies.google.com/privacy?hl=de&gl=de.
We do not store IP-related information for retrieving YouTube videos on our site.

Leadinfo
We use the lead generation service from Leadinfo B.V., Rotterdam, Netherlands. This service recognizes visits from companies on our website based on IP addresses and shows us publicly available information, such as company names or addresses. Furthermore, Leadinfo sets two first-party cookies to evaluate user behavior on our website and processes domains from form entries (e.g., “leadinfo.com”) to correlate IP addresses with companies and improve the services.

Further information can be found at: www.leadinfo.com/de/datenschutz/.

On the page: www.leadinfo.com/en/opt-out you have an opt-out option. In the event of an opt-out, your data will no longer be collected by Leadinfo.

The purpose of data collection and processing is the generation of leads and is carried out according to the legal basis for data processing Art. 6 para. 1 lit. f) GDPR.
Contact Forms
You can send us messages via the contact form on our website. For this, we require your name and email address. Alternatively, you can also contact us by email (info@fastleansmart.com). We only process this data to handle your inquiry. The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in being able to offer you this uncomplicated form of communication. Data is not transmitted to third parties. We delete the data you provide to us via the contact form as soon as your inquiry and any follow-up questions have been answered, but no later than after 3 months.

Depending on the purpose of processing, personal data may be transmitted to companies affiliated with Solvares FSM GmbH within Solvares Group GmbH. It is not possible to name specific recipients in advance, especially because the specific recipients within the recipient category or affiliated companies may change until an actual transmission takes place.
Microsoft Bookings

You can arrange online consultation appointments with us. We use Microsoft Bookings for planning and booking appointments with our contact persons. You can enter your desired appointment in the contact form provided on our website.

For this purpose, we process the following for appointment booking:

  • First and Last Name
  • Email Address
  • Phone Number (optional)
  • Company Affiliation
  • Notes to the Contact Person (optional)


The optional details are voluntary and not necessary for a successful booking.

Processing is carried out on our behalf by:

Microsoft Ireland Operations Ltd
One Microsoft Place
South County Business Park
Leopardstown Dublin 18
D18 P521 Ireland

This data is stored in a protected environment on Microsoft servers in the EU, in the Netherlands (Evert van de Beekstraat 354, 1118 CZ Schiphol, Netherlands) and Ireland (1, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland). Despite the server location in Europe, it cannot be entirely ruled out that data may also be transmitted to the USA due to the legal situation in the USA.

Microsoft Corp. has certified itself under the Data Privacy Framework (DPF) program and is listed in the Data Privacy Framework List of the International Trade Administration (ITA). This means that Microsoft has publicly committed to complying with DPF obligations, and any data transfer to the USA is unproblematic due to the current adequacy decision of the European Commission of July 10, 2023.

Microsoft itself processes usage and metadata (including IP addresses) for security purposes and the optimization of its own service. Further information on data protection at Microsoft can be found in their privacy policy: https://privacy.microsoft.com/de-de/privacystatement

If we process your personal data as an employee of another company within the framework of a contractual relationship or the initiation of such a relationship, the legal basis for data processing is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the execution of the customer order and extends as far as this is necessary for the business relationship. Furthermore, the legal basis for processing your contact data is your voluntary consent, Art. 6 para. 1 lit. a) GDPR. This can be revoked at any time with effect for the future without stating reasons.

Your personal data will not be transmitted to third parties unless we are legally obliged to do so. Insofar as our external service providers, such as maintenance and hosting providers, process your personal data on our behalf, we ensure, within the framework of data processing agreements pursuant to Art. 28 GDPR, that they comply with data protection regulations.

Newsletter
If you wish to subscribe to the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. To ensure consensual newsletter delivery, we use the so-called double opt-in procedure. In the course of this, the potential recipient can be added to a distribution list. Subsequently, the user receives a confirmation email to legally confirm the registration. Only if the confirmation is made will the address be actively added to the distribution list. We use this data exclusively for sending the requested information and offers. Brevo is used as the newsletter software. Your data is transmitted to Sendinblue and Woodpecker. Sendinblue is prohibited from selling your data or using it for purposes other than sending newsletters. Sendinblue is a German, certified provider selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act. Further information can be found here: www.brevo.com/de/dsgvo/. You can revoke your consent to the storage of data, the email address, and its use for sending the newsletter at any time, for example, via the “Unsubscribe” link in the newsletter. Data protection measures are subject to constant technical updates; for this reason, we ask you to regularly inform yourself about our data protection measures by reviewing our privacy policy.

If you subscribe to the newsletter on our website, we process personal data such as your email address via our service provider Sendinblue, based on your given consent. We use this data exclusively to send you information about us, products relevant to you, market trends, and legal matters. Statistical evaluations of usage data are possible via the newsletter. For this purpose, we record both email openings and internal clicks. This information serves to make the newsletter content more engaging and relevant, and to measure the success of marketing campaigns. This information is not transmitted to third parties. The legal basis for this tracking is the protection of legitimate interests pursuant to Art. 6 para. 1 lit. f) GDPR. As a recipient, you have the option to object to this form of data collection at any time.

The legal basis for data processing for sending the newsletter itself is your consent given by subscribing to the newsletter, pursuant to Art. 6 para. 1 lit. a) GDPR. You have the right to revoke this consent at any time with future effect by unsubscribing from the newsletter, for example, via an unsubscribe link in the newsletter or by sending an email to: info@solvares.com. We store your data only for the duration of your newsletter subscription and to safeguard against objections to receiving the newsletter.
Application
You can apply for our job offers via our career portal (https://solvares.com/karriere/). We process the personal data submitted for the application exclusively for the application process. The legal basis for data processing is Art. 6 para. 1 lit. b) GDPR in conjunction with § 26 BDSG. We store the information from your application for a maximum of six months after the completion of the application process. After this period, these data will be deleted.

If you have consented to storage in the talent pool, your data will be stored beyond the duration of the application process. The legal basis for data processing is then Art. 6 para. 1 lit. a) GDPR. We store the information from your application in the talent pool until revoked. Only employees of Solvares FSM GmbH or Solvares Group GmbH involved in the selection process will have access to your personal data. For the application process, Solvares FSM GmbH uses the HR management software HRWorks (https://www.hrworks.de/unternehmen/datenschutz/). HRworks GmbH processes the personal data submitted for the application solely on behalf of Solvares FSM GmbH for the purpose of applicant management. The controller within the meaning of Art. 4 No. 7 GDPR is Solvares FSM GmbH. The server location is the European Union. No data is transmitted to third parties.
Encryption and Security
We have implemented technical and organizational security measures to protect your personal data against loss, destruction, manipulation, and unauthorized access. All our employees and all third parties involved in data processing are obligated to comply with the Federal Data Protection Act and to handle personal data confidentially. When collecting and processing personal data, the information is transmitted in encrypted form to prevent misuse of the data by third parties. When communicating with us, we use TLS encryption technology to protect your data from unauthorized third-party access. Our security measures are continuously revised in line with technological developments.
Your Rights
As a data subject, you have the right to assert your data subject rights against us at any time. In particular, you have the following rights:

  • You have the right to request information on whether and, if applicable, to what extent we process personal data concerning you. In the event of processing personal data concerning you, you have a right to information, in particular, about the following: data stored about you, purpose(s) of processing, categories of data, recipients to whom we disclose data, and duration of storage.
  • You have the right to demand the immediate rectification of your data from us if it should be inaccurate and/or incomplete.
  • You have the right to demand the immediate erasure of your personal data from us.
  • You have the right to revoke any consent given to us for the processing of your data at any time.
  • You have the right to obtain restriction of the processing of your personal data.
  • You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit these data to another controller.

Your Right to Object pursuant to Art. 21 GDPR
You have the right, in accordance with Art. 21 para. 1 and para. 5 GDPR, to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Art. 6 para. 1 lit. e) or f) GDPR, with effect for the future; this also applies to profiling based on these provisions (which we do not carry out).

Responsibilities
For questions regarding data protection and to assert your rights, please contact:

Solvares FSM GmbH
Schlosskoppelweg 8
24226 Heikendorf
Germany

Phone: +49 431 23971-0
Fax: +49 431 23971-0
Email: info@solvares.com
Legal Representatives:
Benjamin Stoffels, Ivan Bagaric

Commercial Register:
Amtsgericht Kiel, HRB 4072 KI

VAT Identification Number:
Within the scope of the VAT group for Solvares Group GmbH, Heikendorf (VAT ID: DE323096277)

Responsible for Data Security:
Vanessa Martin:
Email: dsb-solvares@intersoft-consulting.de

Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy. The current version available here at the time of using our services applies.

As of 11/2025