Add-on APPOINTMENT
The appointment portal for a modern customer experience.
With the APPOINTMENT add-on, you can supplement the field planning with VISITOUR with a customer-friendly self-service solution. You provide an online portal with pre-optimised appointment suggestions, in which your customers can book their desired appointments – fully integrated into your routes.
APPOINTMENT explained
APPOINTMENT (formerly FLS PORTAL) is the add-on for VISITOUR that makes your field service transparent and customer-friendly. It enables end customers to select appointments themselves, receive automatic messages and be informed about the service status via email or SMS. Your dispatchers benefit from fewer queries, shorter time windows and smooth communication. All integrated into your field planning and dynamic routing.
Your advantages with APPOINTMENT
Digital Customer Experience
With modern self-service and automatic notifications, you increase the experience of your customers.
More transparency
Thanks to the estimated time of arrival (ETA) of your field service and, if applicable, delay messages, your customers are always fully informed.
Decreasing effort
Less effort in the call center or customer service for scheduling appointments brings relief and efficiency.
Optimised costs
Dynamic route planning in the background and the reduced effort in the appointment booking process lower your costs.
Individual design
You can adapt the appointment portal with your own texts, colors, translations and a logo of your brand accordingly.
Top Features of APPOINTMENT
Instant Response appointment allocation,
immediately and binding
Precise planning
with short, customer-friendly time windows
Automatic appointment reminders
for your customers via email or SMS
Estimated time of arrival (ETA)
and current vehicle position permanently traceable
Full integration
into the field scheduling and route planning of field services
Cost efficiency
through process-oriented route planning in the background
Appointments, routes and customer requests in harmony
The APPOINTMENT add-on brings your customers and your planning together. Score with a modern, web-based solution that also takes over the appointment coordination for you. Provide digital services that optimise your processes for all participants and inspire your customers.
Learn more about our customer services
How APPOINTMENT works
Real-time calculation of available time windows by VISITOUR
Customers conveniently select their desired appointment online.
APPOINTMENT confirms and synchronizes the appointment automatically
Notifications keep the customer informed until arrival.
The result: less manual coordination, higher satisfaction and reliable processes
Integration, technology and security of APPOINTMENT
Directly integrated into VISITOUR
Field planning & tour optimisation
Embed in your website
Adaptable to your corporate design and text modules
Access via web
(Desktop, Tablet, Smartphone)
GDPR-compliant, ISO-certified (ISO 27001), EU-Hosting
See APPOINTMENT in action
Experience how digital appointment scheduling and automatic notifications simplify your customer service. Get to know the smart appointment allocation with real-time technology.