VISITOUR
Field planning and route optimisation for efficient Field Service
VISITOUR is the scheduling software that makes complex field service efficient and successful. Automate your field planning, optimise your tours with AI power in real-time, and manage your field service centrally, quickly, and transparently.
The best scheduling algorithm: VISITOUR
VISITOUR is the core of your new Field Service Management. This software automatically plans and manages job assignments, considering all factors from skills, SLAs, and time windows to traffic data and customer requirements. Optimised tour plans are generated in seconds, which you can flexibly adjust at any time. Even in case of disruptions, new orders, or ad-hoc assignments.
Your benefits with VISITOUR
Less effort in scheduling
Automate complex planning steps and halve manual effort.
More productivity in field service
Optimised tours and order processing increase your order throughput by up to 25%.
Faster response times
Outages, cancellations, and spontaneous assignments are not a problem. Re-optimise in real-time, with all operatives in view.
Higher customer satisfaction
Increased punctuality, speed, and service quality improve the service experience.
Cost-reducing processes
VISITOUR reduces mileage and optimises your processes. This means lower costs and more time for new business.
Flexible & scalable
Whether 50 or 5,000 technicians, national or worldwide – with our system, you master the challenges in field service.
Seamlessly integrated
Connected with the MOBILE FLOW app and expandable with the APPOINTMENT and INSIGHTS add-ons for continuous processes.
Top Features of VISITOUR
Semi- or fully automatic planning
for lightning-fast, mass-capable Scheduling
Intuitive Scheduler interface
with planning board, order status, and map view
Manual Scheduling
possible for full flexibility, incl. automatic validation logic
AI-based tour optimisation
with a leading algorithm for Field Service
Route efficiency
through exact geocoding and time-of-day-dependent road profiles
Continuous re-optimisation
thanks to real-time technology and field connectivity
The new intelligence in your Field Service
VISITOUR removes stress from planning teams and designs field schedules with entirely new speed and quality. You manage your field operatives with exceptional intelligence: The POWEROPT algorithm. Our in-house development from years of research, which offers you a unique combination of accuracy, computation time, and planning depth.
Learn more about our AI-based optimisation
How VISITOUR works
VISITOUR takes over orders from your leading system.
The system creates optimal Field planning schedules with its AI-based tour optimisation, considering all factors. Logics that apply include:
- Skill & SLA Matching: skills, service contracts, and priorities
- Smart order bundling (e.g., combining a disruption with maintenance)
- Intelligent tour and route planning: minimises travel and driving times, idle times, and costs
- Rule-based planning according to your specifications: We align the software precisely with your goals
Transfer of assignments and tours to your technicians' mobile devices.
Our Field Service App MOBILE FLOW provides live status and feedback to the system.
VISITOUR reports order processing back to your leading or downstream system.
In case of intraday failures, disruptions, or changes, VISITOUR intelligently adjusts routes immediately.
The result: maximum efficiency, increased productivity, and an excellent customer experience.
Integration, Technology, and Security of VISITOUR
VISITOUR is compatible with ERP and CRM systems of almost all types. Integration of the pure optimisation function in the background of your existing field service solution is also possible (black box solution)
Integration of MOBILE FLOW (Field Service App), Add-on APPOINTMENT (Appointment Portal), Add-on INSIGHTS (Data Analysis)
Customer, employee, and organisational data are protected by a security-oriented system architecture, encryption, and comprehensive role and rights management
We are ISO certified (ISO 27001)
GDPR-compliant data security and EU hosting
See VISITOUR in action
Experience how automatic Field planning and AI-based tour optimisation transform your Field Service – efficiently, flexibly, and transparently. Start now.