VISITOUR
Field planning and route optimisation for efficient Field Service
VISITOUR is the scheduling software that makes complex field service efficient and successful. Automate your field planning, optimise your tours with AI power in real-time, and manage your field service centrally, quickly, and transparently.
Access the best scheduling algorithm with VISITOUR
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Your benefits with VISITOUR
Less effort in scheduling
Automate complex planning steps and halve manual effort.
More productivity in field service
Optimised tours and order processing increase your order throughput by up to 25%.
Faster response times
Outages, cancellations, and spontaneous assignments are not a problem. Re-optimise in real-time, with all operatives in view.
Higher customer satisfaction
Increased punctuality, speed, and service quality improve the service experience.
Cost-reducing processes
VISITOUR reduces mileage and optimises your processes. This means lower costs and more time for new business.
Flexible & scalable
Whether 50 or 5,000 technicians, national or worldwide – with our system, you master the challenges in field service.
Seamlessly integrated
Connected with the MOBILE FLOW app and expandable with the APPOINTMENT and INSIGHTS add-ons for continuous processes.
Top Features of VISITOUR
Semi- or fully automatic planning
for lightning-fast, mass-capable Scheduling
Intuitive Scheduler interface
with planning board, order status, and map view
Manual Scheduling
possible for full flexibility, incl. automatic validation logic
AI-based tour optimisation
with a leading algorithm for Field Service
Route efficiency
through exact geocoding and time-of-day-dependent road profiles
Continuous re-optimisation
thanks to real-time technology and field connectivity
The new intelligence in your Field Service
VISITOUR removes stress from planning teams and designs field schedules with entirely new speed and quality. You manage your field operatives with exceptional intelligence: The POWEROPT algorithm. Our in-house development from years of research, which offers you a unique combination of accuracy, computation time, and planning depth.
Learn more about our AI-based optimisation
How VISITOUR works
VISITOUR takes over orders from your leading system.
The system creates optimal Field planning schedules with its AI-based tour optimisation, considering all factors. Logics that apply include:
- Skill & SLA Matching: skills, service contracts, and priorities
- Smart order bundling (e.g., combining a disruption with maintenance)
- Intelligent tour and route planning: minimises travel and driving times, idle times, and costs
- Rule-based planning according to your specifications: We align the software precisely with your goals
Transfer of assignments and tours to your technicians' mobile devices.
Our Field Service App MOBILE FLOW provides live status and feedback to the system.
VISITOUR reports order processing back to your leading or downstream system.
In case of intraday failures, disruptions, or changes, VISITOUR intelligently adjusts routes immediately.
The result: maximum efficiency, increased productivity, and an excellent customer experience.
Integration, Technology, and Security of VISITOUR
VISITOUR is compatible with ERP and CRM systems of almost all types. Integration of the pure optimisation function in the background of your existing field service solution is also possible (black box solution)
Integration of MOBILE FLOW (Field Service App), Add-on APPOINTMENT (Appointment Portal), Add-on INSIGHTS (Data Analysis)
Customer, employee, and organisational data are protected by a security-oriented system architecture, encryption, and comprehensive role and rights management
We are ISO certified (ISO 27001)
GDPR-compliant data security and EU hosting
See VISITOUR in action
Experience how automatic Field planning and AI-based tour optimisation transform your Field Service – efficiently, flexibly, and transparently. Start now.
FAQ
What is Field Service Management?
The term field service management (FSM) refers to the management of technical and service-oriented field operations. In particular, it refers to the digital planning, management and execution of field service assignments. Modern field service management ensures that companies use their resources efficiently, provide customer-friendly service, carry out maintenance and repairs quickly and on time, and that service is not merely a cost factor but a profit centre.
What is Field Service Management Software?
Field service management software (FSM software) helps companies digitally plan, manage and execute field service assignments. This includes scheduling and resource planning, route planning, mobile order processing, time tracking, documentation and reporting. Modern field service management software uses AI-powered optimisation to make assignments and routes more efficient and customer-friendly.
What advantages does specialised FSM software offer me over standard ERP/CRM functions?
Some ERP and CRM systems include features for field service management. However, FSM is not one of their core functions or strengths. Today’s field service is highly complex and dynamic, which is why it needs specialised solutions that are up to the challenge. FSM software such as Solvares Field Service offers functions that have been specially developed for the needs of modern field service.
Who is Solvares' field service management software suitable for?
Solvares Field Service specialises in the core areas of field service management: scheduling and mobile order processing. Our resource planning, route optimisation and mobile apps make complex and dynamic order processing manageable and efficient. That is why our FSM software is particularly suitable for organisations with multiple daily assignments per employee and approximately 50 or more field service resources. A wide variety of industries benefit from our FSM solution.
What distinguishes Solvares Field Service from other developers?
We develop a unique, tried-and-tested planning solution for field service, an exceptional depth of solution, and mobile apps that map complex service processes. Our products enable AI-optimised field service management that delivers the best planning results and controls assignments in a smart and transparent manner. At the heart of it all is our POWEROPT optimisation algorithm, which we have developed over many years of research. This enables us to offer you something that few others can: fast, efficient, mass-capable field service planning and management that can be re-optimised at any time.
What results do companies achieve with our field service management software?
We help companies manage their field service easily, smartly and productively, even in highly dynamic and complex environments. Our FSM solutions turn field service into an efficient customer champion with up to 95% less planning effort and 25% more completed orders. Savings in mileage, travel time and costs are often between 15 and 25%. Take a look at our case studies.
How does field service management software assist with route and resource planning?
Our field service management software VISITOUR automatically plans orders according to qualification, location and urgency, including optimal routes. It takes into account all restrictions such as appointment requests, SLAs, opening hours and employee availability. This minimises travel times, ensures that appointments are kept and significantly improves capacity utilisation and customer satisfaction. Our FSM system is capable of handling large volumes and can quickly plan and optimise thousands of orders and resources.
How does field service management software support scheduling?
Dispatch teams can see the progress of orders and where technicians are in real time. Thanks to the re-optimisation function, assignments and routes can be continuously adapted to developments in the field. In the event of unexpected breakdowns, malfunctions or customer cancellations, dispatchers can react quickly. Planning is accelerated enormously and dispatchers can focus on more value-adding activities.
How does field service management software improve customer satisfaction?
Your customers will experience improved performance and reliability in your service, including precise scheduling, shorter appointment windows, transparent communication and faster response times. Automatic notifications and punctual arrival times will increase trust in the long term. Self-service options and end-to-end digital service processes round off the customer experience.
How does field service management software support service management?
Our field service management solutions help you achieve your goals. With us, you can make better use of your resources and serve your customers faster and better. You increase the efficiency, productivity and quality of your field service. Last but not least, transparency increases. Whether it’s a complete overview of scheduling with VISITOUR, feedback from the field with our mobile apps, or KPI tracking and analysis with the INSIGHTS add-on – you always have everything at a glance.
Can the field service management software be integrated with existing systems (ERP, CRM, SAP, IBM Maximo, MS Dynamics 365, etc.)?
Yes. Our field service management software can be seamlessly connected via interfaces to ERP or CRM systems such as SAP, Microsoft Dynamics 365, IBM Maximo or Salesforce. This creates a continuous flow of information. We have completed a large number of projects and have many years of experience in integration into a wide variety of IT landscapes.
How quickly can I implement the software?
The implementation time for field service management software depends on the scope – often, an initial version can go live within a few weeks. Thanks to modular architecture and standard integrations, the roll-out can be designed to be gradual and low-risk.
How quickly does the introduction of field service management software pay for itself? (RoI/Payback period)
Our software delivers benefits from day one. It reduces your service costs and increases the productivity of your field service. Automation and optimised resource planning accelerate your processes and make them more efficient. You save time, resources, mileage and CO2 emissions. You complete more jobs while ensuring high yet fair utilisation of your employees’ capacity. This means that the investment often pays for itself within the first year.