Customer Services & Appointment Portal
More transparency, fewer queries.
For service that can be experienced.
Inspire with digital customer services. Your customers choose their own appointments (self-service appointment portal), stay automatically informed and experience fast, punctual service with short time windows.
Optimise the Customer Experience of Your Field Service
Whilst field planning and mobile processes must run smoothly, a convincing customer experience needs more. As your brand ambassadors, the interface to the customer is often lacking:
- Unclear appointment arrangements and long waiting times
- Lack of transparency about arrival and status
- Unnecessarily high effort due to queries
With the APPOINTMENT add-on (appointment portal) and digital customer services, you can create a new service experience for your customers that is characterised by:
- Transparency
- Information
- and trust
Your advantages with digital customer services
Thanks to our tour-optimised field planning, your service gains in speed, performance and efficiency. And with the modern service features of our mobile app and the APPOINTMENT add-on, your newly gained quality fully reaches the customer.
Higher customer satisfaction
Through transparent communication and reliable appointment scheduling, you increase trust, service quality and customer loyalty.
Fewer queries and calls
Thanks to automated email and SMS notifications, your customers are always informed and do not occupy your customer service channels.
More efficient service business
Less need for coordination, clearer processes: Internal service and scheduling teams gain time, field service and customers come together.
Central customer functions for excellent Field Service
Online Appointment Booking
Customers book their desired appointments
With the APPOINTMENT appointment portal, you offer your customers convenient self-service. As an add-on to VISITOUR, it is fully integrated into the field planning. Every appointment suggestion is cost-optimised and fits efficiently into your tours.
Automated Notifications
Always informed via email or SMS
Whether it’s an appointment confirmation, appointment reminder or notification of impending delays: Your customers are automatically kept up to date. No effort, no misunderstandings.
Real-time Tracking & ETA Information
Live tracking of the journey
Is your service on the way? Customers can see when the technician will arrive. The estimated time of arrival (ETA) and current vehicle position can be permanently tracked in the appointment portal.
Digital Service Experience on site
Modern field operative experience
With MOBILE FLOW, technicians document orders digitally, have the customer confirm with a sign-on-glass signature and can arrange new appointments directly on site. A modern, paperless service experience.
Self-service and customer features that connect and convince
With our system for your Field Service Management, you create trust, reduce manual effort and strengthen your customer relationship. You combine efficiency and economy with a transparent, reliable and modern customer experience.
Online appointment booking, integrated into field planning
Appointment portal in your design, embedded in your website
Automatic notifications via email and SMS
ETA display and technician tracking for full transparency
Short, precise time windows for more plannability
Digital customer signature and order documentation
Direct appointment arrangement on site
GDPR-compliant data storage in the EU
Uniform brand experience throughout the entire service process
What customers say about their service with Solvares
Read how our customers impress with excellent service
Read more success stories?
Find more case studies under Resources →
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
More Orders Completed per Day
Redesign your customer experience
Leave behind queries, waiting times and ambiguities. Experience how easy modern customer service can be with smart Field Service Management – digital, transparent and reliable.
FAQ
Why is an Appointment Portal Important in Field Service?
Because customers today expect digital services. A portal with a self-service function reduces communication effort and increases satisfaction – measurably.
Can I Adapt the Portal to My Design?
Of course – the interface, texts and colors can be individually adapted to your corporate design.
How Does ETA Tracking Work?
The arrival time is calculated live based on the tour optimisation in VISITOUR. Changes due to traffic or additional orders are automatically taken into account.
Is the Data Secure?
Yes. All information is processed in accordance with GDPR and stored exclusively in European data centers.