Field Planning & Management
Less effort, more completed orders. Simply more efficient Field Service.
Farewell to chaos: With intelligent field planning, your field service runs smoothly and achieves more. For efficient planners, productive operatives, increased loyalty, and satisfied customers.
Field planning: From a problem to a success factor
Nothing works in Field Service without intelligent field planning. However, in many organisations, this is precisely where the problem lies:
- Hours of scheduling consumes time and creates stress.
- Poor tour plans cost money and orders.
- A small disruption throws everything into disarray.
This changes with our software, which transforms complexity into efficiency. Your planners create efficient tours in the shortest possible time and always have everything under control throughout the day.
The keys to this:
Automation
AI-powered tour optimisation
Real-time planning
Your benefits with field planning solution VISITOUR
Hundreds of Operatives? Thousands of orders? Short-notice changes?
With the VISITOUR solution, you achieve something that few can: Fast, AI-optimised, scalable planning and management of field service.
Up to 95% less scheduling effort
Thanks to intelligent automation, your scheduling saves many hours and can focus on the essentials: Escalations and customer service.
Gain 20% more capacity
Optimising field plans into dynamic tours frees up capacity and utilises your field operatives more effectively and fairly.
Handle up to 25% more orders
Your operatives complete their orders quickly and successfully, increasing your revenue and customer satisfaction.
Core Functions of VISITOUR – AI-optimised field planning in real time
Automatic field planning
Schedule quickly and smartly
Our field planning software VISITOUR schedules thousands of orders into optimised tours in no time. Your planners have everything in view on the Gantt chart (digital planning board) and map.
AI-powered Tour Optimisation
Ensure optimal tours
Utilise the intelligence of our leading algorithm. With POWEROPT, you gain AI-based tour optimisation that ensures your field service runs efficiently and economically at all times.
Responsive Field Management
Re-optimise intraday
Thanks to real-time technology, you can always re-optimise your deployments and tours. Outages, changes, and disruptions are no longer a problem; you always find the right solution immediately.
Flexible Scheduling
Plan manually to fully automatically
Your planners retain control and can manually reschedule and fix orders. VISITOUR checks for potential conflicts and provides corresponding warnings.
Integrated Field Service
Connect your Field Service
Through the MOBILE FLOW Field Service App, you connect office and field staff. Your operatives have all their appointments in view and many useful functions at hand, from checklists to reports.
Field planning software that transforms complexity into efficiency
Our goal with VISITOUR: Field planning and Field Service management that enables companies to master their complex, dynamic service business. You will find not only broad capabilities but also unusual depth and flexibility that technical and customer-oriented service requires today.
Efficient field planning with real-time technology
SLAs to skill matching – consideration of all factors
Precise planning according to your objectives
Tour optimisation, holistic and AI-based
Intraday re-optimisation possible at any time
Flexible scheduling from manual to fully automatic
Intuitive use with map and Gantt view (planning board)
Live status for ongoing synchronisation of orders
High responsiveness to outages and disruptions
Route optimisation for less mileage and travel time
Appointment scheduling with short time windows and smart order bundling
Storage of preferences such as preferred technician and much more.
Many industry-specific and special cases can be mapped
Integrated field service app for seamless processes
Mobile features from material logistics to documentation
Technician self-scheduling from order pool
Real-time tracking for estimated time of arrival (ETA) and current position
Customer notifications via email or SMS
What customers say about field planning and management with VISITOUR
“It is a huge improvement compared to the system we had before, and allows us to work much more efficiently than before”
Kieran McNally
Field Service Manager
“We were able to significantly reduce the number of customer calls regarding appointment scheduling and significantly increase customer satisfaction and the first-time fix rate.”
Thomas Eller
Head of Maintenance
“Even if we calculate very conservatively and assume only a 10% saving in travel time, we gain 100 hours per week.”
Stefan Bernhard
Authorised Signatory
“If we consider the time spent on Scheduling, it has decreased from 100% to 5% overall”
Stefan Bessell
Project Manager
Discover how we make field service an efficient customer champion
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
Top Results in Customer Surveys
Easy integration into your systems
You can use VISITOUR with ERP and CRM systems of almost all types, including Microsoft Dynamics 365, IBM Maximo, and SAP. Connecting the pure algorithmic optimisation function to your existing field service solution is also possible.
We bring extensive experience in integrating into existing software systems. In project planning workshops, we develop the optimal technical approach with you.
Achieve your goals with smart field planning
Leave planning chaos and inefficient deployments behind. Discover how our field planning and field service management solutions improve your service at all levels. Start now.