Solvares Field Service UK Achieves 9.5/10 and NPS 100 in 2026 Customer Survey
Reading, UK, 28 May 2026 – Solvares Field Service UK has recorded a 9.5/10 overall customer satisfaction score in its 2026 customer survey, alongside an outstanding Net Promoter Score (NPS) of 100. Results highlight continued strong customer confidence across support, consultancy, and customer success services.
In a year where cost control, rising customer expectations, skills shortages, and tightening regulatory demands now define day-to-day business, one priority continues to dominate: A field service solution to complete more jobs per day.
Whilst productivity and utilisation management is a key feature of VISITOUR, each year we measure how customers experience our solutions across every area of their field operations. Once again, we’ve been recognised as Europe’s leading field scheduling and route optimisation developer. This result reflects our ongoing commitment to delivering technology that works, built on the POWEROPT algorithm and continuous AI-enhanced optimisation.
On this backdrop, Solvares Field Service UK is pleased to share the results of our 2026 Customer Satisfaction Survey, achieving an outstanding overall rating of 9.5/10, up from 9.4 in 2025, and a Net Promoter Score of 100. This means 100% of survey respondents are “Promoters” (rating us a 9 or 10 on a 0-10 scale).
Whilst productivity and utilisation management is a key feature of VISITOUR, each year we measure how customers experience our solutions across every area of their field operations. Once again, we’ve been recognised as Europe’s leading field scheduling and route optimisation developer. This result reflects our ongoing commitment to delivering technology that works, built on the POWEROPT algorithm and continuous AI-enhanced optimisation.
On this backdrop, Solvares Field Service UK is pleased to share the results of our 2026 Customer Satisfaction Survey, achieving an outstanding overall rating of 9.5/10, up from 9.4 in 2025, and a Net Promoter Score of 100. This means 100% of survey respondents are “Promoters” (rating us a 9 or 10 on a 0-10 scale).
Trusted, embedded partnership: "How do you rate your Customer Success Manager?"
Customer Success continues to be a central pillar of the Solvares experience, acting as a consistent point of contact and bridge between VISITOUR users and the wider organisation.
Our customers frequently highlight the value of having a knowledgeable, accessible partner who understands their environment.
"I couldn't have gone into my role without you here. My team couldn't do our job without VISITOUR".
"Having Customer Success is really beneficial. We know we can reach out and get a response straight away."
"Customer Success is definitely a 10. Our contact is someone that ‘gets it’."
"The Special Interest Groups are fantastic and it’s enlightening to see what we could be doing better and learn more about the capabilities."
"Having Customer Success is really beneficial. We know we can reach out and get a response straight away."
"Customer Success is definitely a 10. Our contact is someone that ‘gets it’."
"The Special Interest Groups are fantastic and it’s enlightening to see what we could be doing better and learn more about the capabilities."
Fast, responsive, and highly valued: "How do you rate Solvares Support?"
Support remains one of the most consistently praised areas of the Solvares customer reviews, with customers emphasising speed, clarity, and reliability.
"Support are always quick. Never had any negatives from support."
"Brilliant - can't fault support at all. They’re on it as soon as we raise something."
"Prompt responses on the same day!"
"Support is the best we deal with."
"Brilliant - can't fault support at all. They’re on it as soon as we raise something."
"Prompt responses on the same day!"
"Support is the best we deal with."
Deep expertise and strong engagement: "How do you rate your Consultant?"
Consultancy services were highlighted for their technical depth, accessibility, and ability to support complex operational environments.
"Always amazing support and responsive. Consultancy is always excellent."
"Consultants are great. Can't fault them at all."
"The level of knowledge and detail…he takes the time to explain things that he doesn't even need to."
"Consultants actually available when we need them."
"Consultants are great. Can't fault them at all."
"The level of knowledge and detail…he takes the time to explain things that he doesn't even need to."
"Consultants actually available when we need them."
Field service solutions trusted across every sector: "How likely are you to recommend Solvares software to a friend or colleague?"
Whether in utilities, housing, healthcare, or compliance, field service organisations face mounting operational challenges, from inefficient travel time to increasing cost-to-serve. Customers report that Solvares solutions help them overcome these pressures by:
Across industries, the feedback is consistent: Customers recommend VISITOUR and the POWEROPT algorithm for the ability to deliver measurable, real-world results. VISITOUR continues to be recognised for its reliability, configurability, and ability to support complex field scheduling environments.
- Using real-time optimisation and integrated route planning to complete more jobs each day.
- Reducing in-day cancellations and wasted journeys.
- Lowering the risk of missed or inaccessible appointments.
Across industries, the feedback is consistent: Customers recommend VISITOUR and the POWEROPT algorithm for the ability to deliver measurable, real-world results. VISITOUR continues to be recognised for its reliability, configurability, and ability to support complex field scheduling environments.
"We love it. The system is intuitive and easy to use."
"10 for VISITOUR."
"Having used many scheduling systems, this is one of the best ones."
"I still love it and especially the APIs."
"10 because I recommend VISITOUR to numerous customers and suppliers!"
"Not overly complicated. Decent bit of kit!"
"Compared to [not naming] it's so much better because it's more configurable and not everything needs development and we can self-serve."
"10 for VISITOUR."
"Having used many scheduling systems, this is one of the best ones."
"I still love it and especially the APIs."
"10 because I recommend VISITOUR to numerous customers and suppliers!"
"Not overly complicated. Decent bit of kit!"
"Compared to [not naming] it's so much better because it's more configurable and not everything needs development and we can self-serve."