Case Study
Smart Shower Inventor Aqualisa Optimises Field Service with VISITOUR
The company that made UK showers ‘smart’ chose to do the same with its field scheduling operation: Overhauling field management with ‘smart’ and powerful software VISITOUR. The process began with a live trial.
The Company
Around the turn of the millennium, Aqualisa launched a digital shower which, at the touch of a button, ensured a consistent water temperature without fluctuations. Over the years, Aqualisa’s smart shower devices were further perfected.
Outdated Legacy System
Aqualisa employs a network of 50 field engineers to service and maintain its showers, which are supplied under warranties of up to five years. To book maintenance appointments, Aqualisa used scheduling software that did the job (through assistance), but was limited in scope and had received very few updates since it was implemented.
The Project: Planning Upgrade with Significant Savings
Solvares Field Service demonstrated the real time deployment and route planning with VISITOUR and offered to conduct an initial test: Planned appointments were taken from the old system and compared to see if its own system could achieve better results. Without changing the appointment times, VISITOUR already achieved nine percent fuel savings and showed potential for even greater savings if the appointments had been planned with VISITOUR from the outset.
“In addition, there were other factors. VISITOUR has a range of cost and time-saving features, which were not available in our old system. If a service technician reports sick, VISITOUR automatically reschedules the appointments or suggests, if overtime cannot be avoided, the most economical alternative with other service technicians.” The user interface is also well designed:
Quick Start with Clear Results
Aqualisa conducted a test phase, which Solvares Field Service offers to all new customers (try before you buy). This included simple integration into Tesseract, Aqualisa’s service management system, and live operation for eight technicians.
“The results of the test phase were really positive,” says Kieran. “The mileage costs were reduced and we saw an increase in the average number of jobs per day. We quickly learned how to use the system and received very good, very courteous service from Solvares.”
After the software proved to be economically viable, VISITOUR was rolled out company-wide for 50 field service employees. Kieran McNally, Field Service Manager at Aqualisa, concludes:
What You Can Take away from this for your Service
- Switching from an outdated system to a specialised planning solution noticeably reduces mileage and travel costs.
- Switching from an outdated system to a specialised planning solution noticeably reduces mileage and travel costs.
- Modern route planning increases job throughput per technician – without additional team members.
- A clear interface with distinct key figures creates transparency across the entire service chain.
- Test phases with real data (“Try before you buy“) make savings potential and business case visible early on.
- Continuously developed software ensures that your service grows with customer requirements in the long term.
Results
- Reduced mileage (9%) and travel times
- Increase in job completion rate per technician
- Automatic, optimised reassignment of work orders integrated with Tesseract
- Clear data presentation and increased transparency
Start Your Project
Would you like to achieve similar results? Let’s talk.
We’ll show you how to optimise your service.