Pennington Choices: New Levels of Efficiency and Service with VISITOUR
Reading, UK, 2 May 2024 – Pennington Choices provide property surveying, consultancy, and project management services nationwide. This marks a significant step towards revolutionising the scheduling process for a team of 200 experts tasked with ensuring building safety and compliance through their surveys.
Critical field appointments servicing NHS, schools, rail and more
Since 2000, Pennington Choices has helped over 800 clients across social housing, NHS, education, and rail. It offers a comprehensive range of services covering building and fire safety, damp and mould, asbestos management, project management, and more.
VISITOUR will enable Pennington Choices to streamline their operations by offering optimal time slots and dynamically adapting to real-time changes throughout the day. Leveraging its unique algorithm and predictive traffic-based driving, the system is poised to uphold customer appointment commitments while optimising route efficiency.
VISITOUR was put through its paces to prove suitability, which included integration to Pennington Choices customer management system;
VISITOUR will enable Pennington Choices to streamline their operations by offering optimal time slots and dynamically adapting to real-time changes throughout the day. Leveraging its unique algorithm and predictive traffic-based driving, the system is poised to uphold customer appointment commitments while optimising route efficiency.
VISITOUR was put through its paces to prove suitability, which included integration to Pennington Choices customer management system;
"Choosing Pennington Choices signifies a commitment to compliance and safety within buildings. With this new VISITOUR system, we aim to further enhance our efficiency and maximise our surveyors' productivity by minimising driving time.
We performed scheduling tests with VISITOUR which showed potential to reduce mileage by over 30%, which also aligns with our sustainability goals."
We performed scheduling tests with VISITOUR which showed potential to reduce mileage by over 30%, which also aligns with our sustainability goals."
Greg Davies
Managing Director, Pennington Choices
Adapting with intelligent in-day scheduling optimisation
In addition to appointment scheduling and route optimisation, Pennington Choices will benefit from tracking and add-on APPOINTMENT, enabling seamless customer self-service appointments and real-time tracking of engineer arrivals, enhancing overall service delivery and customer satisfaction.
"We sought a long-term partner who shares our vision for growth and continuous improvement. VISITOUR impressed us with its technology and expertise, making them the clear choice to enhance our service and become more efficient."
Greg Davies
Managing Director, Pennington Choices
The deployment of the solution will occur in phased delivery over the coming months, aligning with Pennington Choices’ business priorities and ensuring a smooth transition.