Optimize scheduling in Dynamics 365 Field Service
with the Solvares VISITOUR
accelerator
VISITOUR is an optimization plug-in for Dynamics 365 Field Service. It helps technical service organizations maximize business value by increasing workforce productivity, improving resource utilization, and delivering measurable operational outcomes.
The problem we solve: The Optimization Gap
Organizations that do not leverage automated optimization operate below potential and leave significant value unrealized.
Without optimization, core service KPIs are constrained
- Fewer jobs completed per day → limits revenue capacity
- Excess travel and idle time → drives unnecessary cost
- Increased overtime → erodes margins
- Inconsistent SLA performance → impacts customer satisfaction
- Low Engineer job satisfaction → higher churn of critical skills
VISITOUR + Dynamics Field Service
delivers world class, next generation FSM
VISITOUR enhances Dynamics Field Service. It does not replace it.
Dynamics 365 Field Service remains the system of record for service work, including work orders, requirements, bookings, and resources. The accelerator sends the relevant scheduling data to VISITOUR, VISITOUR performs its optimization, and the resulting bookings and assignments are returned to Field Service.
Dispatchers and technicians may choose to continue to work in the same applications and records they use today. The Solvares accelerator is designed to align with how Field Service represents scheduling data, which helps make the integration supportable and repeatable across customers.
More Orders Completed per Day
Increase in First-time Fix Rate
Reduction in Driving
Reduction in Customer Calls
Reduction in CO2 Emissions per Year
Reduction in Time to Value
"Building on successful customer implementations of VISITOUR with Dynamics 365 Field Service, this partnership ↗ reflects our commitment to meeting customers where they are, expanding choice, and helping customers deploy Dynamics 365 Field Service in the way that best fits their business."
Read the Microsoft Blog ↗ by Andrew Clear, Principal Product Manager, Dynamics 365 Field Service
Features that connect and convince
Cost optimised appointments: Real-time optimisation presents choices of available slots in a split second. Published SLA, no batch/external process.
Dynamic in-day changes + time of day travel speeds: VISITOUR reacts continuously in-day with real-time optimisation based on job progress/delays and geocoded locations.
Route Timing Accuracy: All scheduling decisions include accurate time-of-day travel speeds for each road section, giving users genuine availability for each resource for today and future days.
Semi- or fully automated scheduling: Planning teams understand and can clearly explain results with confidence.
Scalability: Elasticity for unlimited resource/job volume, no region or territory patching giving true optimisation.
Increased Productivity: Our unique algorithm correctly assigns all skills and designs plans to complete more jobs.
Management Intelligence and ESG support: Balance planned, recurring visits and reactive appointments. Actionable data insights support operators to manage SLAs and KPIs.
Depth & completeness: Over 150 configurable specialisms are contained within VISITOUR, catering for every scheduling need.
Complex relations: VISITOUR as standard deals with multi-resource jobs (i.e. 2-person requirement), A-B, B-A-C, dependencies, and projects with real-time optimisation requirements.
Future proof: At the heart of VISITOUR is our highly configurable algorithm, which can handle unlimited complex rules/constraints as a field service operator grows their business.
Industry Focus: Deep domain knowledge of best practice in all service sectors.
"Solvares Field Service has proven to be an excellent partner since the start of our collaboration in 2015. The real-time appointment and route planning VISITOUR is at the heart of our business strategy to increase field service efficiency while ensuring the best possible customer experience."
"VISITOUR's scheduling capabilities have transformed how we navigate complexity, bringing clarity, control, and confidence to even the most regulated environments. What once felt like a maze of coordination is now a streamlined, intelligent process that empowers our team to focus on what truly matters: delivering excellence. This is true flexibility to fit our needs now and into the future."
"Today, we handle up to 600 orders per day in scheduling. That would no longer be achievable without VISITOUR."
Build the Business Case with a Scheduling Test
Optimisation comparison with customer data
Beginning with a baseline, a historic/current schedule is imported 1-to-1 into VISITOUR so that test scenarios can be compared.
We account for the most important objectives and KPIs allowing clear evaluation of the difference in the number of jobs completed, distances travelled, total travel time, SLAs achieved, and other KPIs.
Learn more about VISITOUR: AI-Enhanced Optimisation in Real Time
Optimised Field Service Planning
Schedule quickly and smartly
Our field planning software VISITOUR schedules thousands of orders into optimised tours in no time. Your planners have everything in view on the Gantt chart (digital planning board) and map.
AI-Enhanced Dynamic Routing
Actual time-of-day travel times
Utilise the intelligence of our leading algorithm. With the VISITOUR accelerator, you gain AI-enhanced route optimisation that ensures your field service completes efficient tours.
