Solvares Field Service Secures New Contract With G4S Fire & Security
Planned and reactive maintenance against strict SLAs
The G4S team manages a mix of installation appointments and SLA response-based maintenance tasks to be performed at customer sites, 365 days a year. As part of the solution, G4S will upgrade its Tesseract Service Centre from Asolvi to the latest version. Real-time efficiency gains are planned to raise productivity and customer service outcomes.
Tony Anderson, Operations Director for G4S UK&I; said,
“Our objective is to refresh our systems with leading technology to manage our service operations and improve our efficiency. Through the use of dynamic scheduling we will be able to replace manual processes for planned and reactive work, with automation that will achieve better routes and faster response times: All whilst still ensuring that the field engineers assigned have the right skills, accreditation, and access clearance.”
Managing field services in real-time will deliver benefits across operations, continues Tony, “Customer service is at the heart of everything we do and less time for driving and administration means more time for engineers with customers.”
The company undertook a procurement process as Tony explained, “Solvares Field Service was selected as G4S were impressed by the scheduling capability and links to our existing service platform. The ease of use and interaction with VISITOUR was also another major factor in selection.”
Jeremy Squire, UK Managing Director at FLS commented,
“Solvares Field Service is excited to have been selected for this project by G4S and to work with a leading, global brand in secure solutions. We have existing joint customers with Asolvi and it we were delighted to have received their recommendation based on this experience. We now look forward to deploying the VISITOUR solution in partnership with Asolvi and helping G4S to achieve its productivity and efficiency goals.”
Designing schedules with critical accuracy, VISITOUR embeds routing based on actual time-of-day driving speeds for each of the eight million road junctions in the UK; operating in real-time with new routes calculated to accommodate delays, changes or new jobs, within seconds.