Case Study
Selecta optimally serves its customers thanks to seamless service planning
The Selecta Group, Europe’s leading service partner for workplace and vending machine catering, relies on VISITOUR for one of the world’s largest SaaS (Software-as-a-Service) projects in mobile workforce management. The Solvares Field Service software was selected for route planning and route optimisation for company-wide field service management of 3,000 sales representatives and 500 technicians.
Up to 100 tasks: installations, maintenance, repairs
Sales representatives regularly refill the machines, clean them, and empty the cash. This can result in up to 100 tasks per day. For technicians, appointments for installation or maintenance as well as short-notice repairs must be coordinated. The execution of these activities must also occur with minimal disruption to the consumer.
The solution: dynamic route planning and optimisation
The Solvares Field Service software was selected for route planning and dynamic route optimisation for company-wide field service management of 3,000 sales representatives and 500 technicians. The new solution is based on VISITOUR and currently represents one of the world’s largest SaaS projects in mobile workforce management.
VISITOUR convinced with its POWEROPT technology for real-time optimisation. The flexibility in optimising pattern scenarios for different countries and needs, high scalability, multilingual capabilities, and the integrated tracking of VISITOUR also impressed during the pilot project.
The benefit: improved service processes and cost savings
Selecta was able to further improve service processes with VISITOUR and generate considerable cost-saving potential. For service managers, the process optimisation means they can dedicate more time to their leadership tasks and advising their employees and customers, rather than time-consuming planning tasks.
What You Can Take away from this for your Service
All trademarks mentioned or displayed on this website are the property of their respective trademark owners.
Industry
Products in Use
Website
Results
- Significant cost savings
- Improved vending machine availability
- More efficient service processes and relief for managers
Start Your Project
Would you like to achieve such results? Let’s talk.
We’ll show you how to optimise your service.