Case Study

Hübner digitises its service processes

Standardisation and digitisation of service processes

Moving away from paper and paperwork for technicians

Creating the foundation for a global service system

Solvares Field Service has gained the HÜBNER Group as a new customer for the Solvares-ServicePlatform, the public cloud solution for digital field planning and order processing in technical service.

For decades, HÜBNER has been supplying innovative products and services for the transport sector. The company is a global leader in gangway systems for rail vehicles and buses and is also a provider of running gear technology and cockpit display solutions as well as door sealing and safety profiles.

With the introduction of the Solvares Field Service Cloud, HÜBNER aims to standardise and digitise service processes for the Mobility Rail and Mobility Road business units and pave the way for a global system that supports the expansion of the service business.

Until now, field planning and order processing for HÜBNER service technicians in the Mobility Rail and Mobility Road business units were paper-based. Planners worked with Excel lists, and technicians received their jobs as printouts. Technicians’ service reports were filled out manually and then scanned.

To digitise and standardise the service process, HÜBNER began looking for a field service management solution in 2021. After an initial test phase of the Solvares-ServicePlatform in March 2022, the company chose the solution in July 2022. Key factors were the flexibility in meeting HÜBNER’s requirements and the opportunity to help shape the further development of the Solvares-ServicePlatform. The introduction of the Field Service Cloud at HÜBNER is intended to be part of a worldwide, digital after-sales & service system—from the customer portal to the integration of service partners.

About the Solvares-ServicePlatform

The Solvares-ServicePlatform is a Field Service Cloud for digitising field planning and order processing in technical service. It connects all stakeholders—such as planners, technicians, service managers and subcontractors—and digitally maps all relevant processes, from order creation and technician field planning to on-site job execution and documentation. The Field Service Cloud interface is highly intuitive and user-friendly, enabling employees to get started right away with minimal training.

About the company

With its business units Mobility Rail, Mobility Road, Material Solutions and Photonics, the HÜBNER Group is a global system provider for the mobility industry, industrial sectors, as well as life sciences and research. HÜBNER is a global leader in gangway systems for rail vehicles and buses and is also a provider of running gear technology and cockpit display solutions as well as door sealing and safety profiles. Internationally, the company is also recognised as a specialist for sophisticated solutions using elastomers, insulation materials and composites. The laser technology division is developing successfully, for example creating applications for cancer diagnostics and spectroscopy.

In 2021, the HÜBNER Group generated revenue of around €440 million with approximately 3,500 employees worldwide. In addition to its headquarters in Kassel, HÜBNER is present at more than 30 locations around the globe.

What You Can Take away from this for your Service

The move from Excel lists and paper forms to a Field Service Cloud creates end-to-end digital service processes.

A central platform that connects Scheduling, technicians, service management and subcontractors increases transparency and speed in order processing.

Intuitive interfaces with minimal training requirements make rollout easier and ensure team acceptance.

Standardised service processes across business units lay the foundation for a global after-sales and service system with a customer portal and partner integration.

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