Case Study
Strehlow offers fast assistance through effective resource planning
“For your health in motion” – True to this motto, the family-owned company Strehlow GmbH has been successful in the healthcare industry for more than 30 years and is one of the leading nationwide companies in the medical aid market. Strehlow uses the VISITOUR software for deliveries.
The challenge: fast action and skill matching
This full service places high demands on employees and the organization of deliveries. Above all, fast action is required, as products are usually needed by the patient as early as the day after the order is received. To ensure the presence of customers during delivery, the planning team must coordinate a large number of delivery dates with customers every day.
In route planning, in addition to this time restriction, the consideration of employee skills also plays a key role. Florian Hänschke, Project Manager for Process and Information Management, emphasizes in this context: “Our goal is to improve the quality of life of our customers. Good on-site consultation plays a significant part in this. To achieve this, we must ensure that the employee who handles the delivery also has the qualifications appropriate for the medical aid or medical care.”
Strehlow offers countless different medical aids and medical services, which, in addition to the framework conditions mentioned above, places an additional requirement on the scheduling of appointments.
The solution with VISITOUR
In 2012, the decision was made to use VISITOUR as the software for professional appointment and route planning. The flexibility of the system through individual parameterization and open scalability convinced Strehlow.
Sustainable increase in service quality
The implementation of VISITOUR in less than a week proves that deployment in conjunction with a careful process analysis can be done quickly. Since using VISITOUR, service quality has increased sustainably while planning effort has decreased. Strehlow is growing continuously, and the framework conditions in this market are becoming increasingly demanding. The Solvares Field Service software “grows” with these challenges, thus ensuring continuous efficiency in the service business.
This achievement was supported by the high level of IT expertise at Strehlow. Together with Solvares Field Service, new goals are set year after year to map the planning of other business areas with VISITOUR.
What You Can Take away from this for your Service
All trademarks mentioned or displayed on this website are the property of their respective trademark owners.
Industry
Products in Use
Website
Results
- Service quality has been significantly increased
- More efficient dispatching processes
- Consideration of framework conditions
- Implementation in just one week
Start Your Project
Would you like to achieve such results? Let’s talk.
We’ll show you how to optimize your service.