Solvares Field Service Signs HRNL – Home Repair Network Limited

HRNL receives property damage claims from UK insurance companies and other claims handling businesses and manages a network of approved local surveyors and building repair contractors to survey, price and complete the work.

The Managing Director of HRNL, Ian Hogarth, was VISITOUR’s very first UK customer in 2013 and he is now investing in the same technology for his own company.

Ian Hogarth said, “I already know what VISITOUR can achieve and now is the time to take advantage of this for HRNL to enhance our appointment scheduling and route optimisation. Both the technology and people at Solvares Field Service are outstanding and will ensure that this a success for HRNL, our Clients and their customers.”

HRNL has built a reputation for ‘hassle free’ services for the UK property damage industry. Key to this is managing the relationship between the insurance companies, homeowners, and repair contractors following property damage claims.

Insurers require precise and efficient resource management to meet customer expectations, control costs, and monitor claims processing metrics. Seasonal peaks and damage events such as windstorms and extreme weather can drive sudden surges in the demand for skills, necessitating agility in field force scheduling to make the best of skilled resources available.

VISITOUR has proven transformational for repairs operators and the insurance industry. By capturing the availability and existing work schedules of tradespeople, the system can plan appointments reliably and optimise schedules for the best routing. The platform removes operational inefficiencies, reduces travel times and fuel usage.