Case Study

Seco Optimises Field Scheduling with Mileage Savings Designed from the Start

52 %

Mileage Savings

900.000 kg

CO2 Reduction

Increased Efficiency in Field Scheduling

Anyone craving ice cream, frozen vegetables, or a well-chilled branded lemonade can hardly avoid Seco Kältetechnik GmbH. With Solvares Field Service, the specialist for refrigeration and building control technology has comprehensively optimised its appointment and route planning.

The Company

Seco serves Germany and Austria with over 250 employees, now managing 880,000 plug-and-play devices in food retail, gastronomy, and the petrol station sector. “Our employees are the key to our success. We want to create the best working conditions and continuously keep our knowledge up to date together,” says Björn Stemmermann, managing director and responsible for project management and IT.

The Challenge

Seco’s continuous and significant growth trajectory required the introduction of professional software for appointment and route planning for 80 in-house technicians and a number of partner companies in 2009. Subsequently, the mobile solution MOBILE FLOW was introduced equally smoothly one year later.

Crucial for the software selection was a fast go-live, meaning low implementation and configuration effort. However, scalability and flexibility in adapting the software were also important to Seco, as VISITOUR was intended to reliably support the growth strategy and be able to react to new process requirements.

The Solution with VISITOUR and MOBILE FLOW

The implementation project was implemented quickly by Solvares Field Service as expected. Including an extensive test scenario, VISITOUR was implemented into the existing IT environment and activated as a production system within less than 3 months after the offer submission. The dynamic real-time planning in VISITOUR guarantees a fast and efficient response to disruptions that need to be resolved within the 24-hour emergency service. However, daily business in scheduling also proceeds much more smoothly.

According to Stemmermann, the Solvares Field Service software has enabled high transparency of service processes. Current statements regarding the planning status can be made to the customer at any time, and detailed data evaluations concerning the contractual relationship can also be provided.

Economic and Ecological Benefits

The company figures impressively underscore how efficiently processes can be planned with VISITOUR and MOBILE FLOW. Seco can report over 52% mileage savings per order.

Considering the ecological component, this represents a saving of over 900,000 kilograms of CO2 per year. Furthermore, the transparency of processes achieved through VISITOUR data is an effective advantage in customer acquisition, which has often favoured the decision for Seco as a service provider.

Solvares Field Service knows our business very well; our requirements have always been met. We simply feel well taken care of by Solvares Field Service.

Björn Stemmermann

Managing Director · Seco Kältetechnik GmbH

What You Can Take away from this for your Service

Specialised appointment and route planning drastically reduces driving mileage – by 52% per order at Seco.
Less mileage not only means cost advantages, but also a measurable CO₂ reduction, thus strengthening your sustainability balance.
Real-time planning with mobile connectivity accelerates daily business and the 24/7 emergency service equally.
High transparency over service processes and contract data improves responsiveness and becomes a plus point in customer acquisition.
Scalable, flexible planning software supports growth without letting the scheduling effort explode.