Case Study
Value AG Secures Competitive Advantages with Smart Technology Support
Under the motto “The properties are better understood,” Value AG covers the entire value added chain of appraisals in the area of property inspection, valuation and documentation – from vacation apartments to specialised clinics. Smart technologies and decades of expertise are central elements of the lived philosophy.
The Company: Innovative Property Appraiser
As the largest bank-independent full-service provider, Value AG offers property valuation in all asset classes – from condominiums to complex portfolios. The company has over 100 experts and appraisers deployed throughout Germany, who carry out external and internal inspections on their routes. Inspections take between 7 minutes and 8 hours, depending on the complexity of the assignment.
As an innovative player in the property valuation market, Value AG focuses on digital efficiency, innovative processes, and customer orientation. This was also the objective of the collaboration with Solvares Field Service, which, based on intelligent, holistic route planning, aims for full automation of internal processes in order to realise the best possible customer experience.
Optimised Operatives through Intelligent, Fully Automated Planning
With VISITOUR, Value AG now uses an intelligent core for field appointment scheduling and route planning, which optimally schedules existing order types and operatives. With the configuration of order management for property inspections on a web basis, the innovative property appraisers in the industry have developed a smart unique selling point in the automation of internal processes, thereby sustainably increasing efficiency.
The use of the Speed Profiles module from Solvares Field Service makes route planning more accurate by including historical traffic data and promotes punctuality management. Through investments in the smart real-time technology of Solvares Field Service, Value AG continuously pursues its goal of making the work of appraisers and experts easier and easier through innovative approaches.
Jens Honigmann, CEO of Value AG, emphasises:
Full Transparency and Efficiency
Through the use of holistic, intelligent route planning, consistently digital planning processes could be created and internal processes could be further automated. This ensures efficiency and 100 percent transparency over upcoming orders and operatives used.
This ensures that appraisers and experts throughout Germany are in the right place at the right time and that even complex orders are scheduled as efficiently as possible. And this always depends on the order type and duration, employee skill set and other restrictions.
For example, unforeseen absences can also be taken into account. Precise planning and punctuality management also sustainably ensure high customer and employee satisfaction – two unbeatable competitive advantages in the dynamic property valuation market.
What You Can Take away from this for your Service
- Fully automatic, intelligent route planning significantly relieves the internal service and creates capacity for value-added tasks.
- The use of Speed Profiles with historical traffic data improves punctuality and makes time windows more reliable.
- A consistently digital planning with real-time transparency ensures that the right specialists are in the right place at the right time.
- Precise planning reduces kilometers traveled and waiting times – a plus for costs, environmental footprint and daily structure.
- High customer and employee satisfaction thus become real competitive factors in a dynamic market.
Results
- Reduction of Internal Service Expenses through Fully Automatic Scheduling and Intelligent Route Planning
- Precise Planning and Optimal Punctuality Management through the Use of Solvares Field Service Speed Profiles
- High Customer and Employee Satisfaction
- Reduction of Kilometers Traveled and Waiting Times
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