Blog
ClickSoftware is Being Discontinued – Choose the Appropriate FSM Alternative Now
Salesforce has announced the product end-of-life (End of Life) for ClickSoftware. The classic Click version 8.3 is already no longer supported, and Click Field Service Edge (Click FSE) is also set to be discontinued by the end of 2026. It is imperative to seek an alternative for Field Service Management.
Content
What the End of ClickSoftware or Click Means
For companies utilizing ClickSoftware products, immediate action is required. “End of Life (EOL)” signifies that the software will no longer be supported and will eventually become obsolete as a Field Service Management solution:
- No more support for errors or outages
- No further development, no security updates
- Compatibility issues with other systems, browsers, mobile devices
- Lack of skilled personnel for long-term support of legacy products
For years, ClickSoftware was an established player in Field Service Management. In 2019, Salesforce acquired the company and gradually integrated the platform into its own cloud strategy.
With the ClickSoftware End of Life, not only product maintenance but also the technical infrastructure, upon which many companies have built their Field Service Management, especially their Field planning and Route Planning, comes to an end. In short: those who continue to rely on Click Field Service Edge (FSE) risk jeopardizing the operational effectiveness of their field service – the core of many service-oriented companies.
December 31, 2026, is approaching quickly, and migration projects take time
The greatest risk lies in waiting (Cost of Inaction). Because with every month the migration is postponed, the efforts and decision pressure increase.
At the latest with the End of Life for ClickSoftware Field Service Edge (FSE), planned for December 31, 2026, there will be no alternative strategy left. By then, companies will not only have had to rethink processes but usually also implement integrations, data flows, and user training under time pressure.
Discontinuation of ClickSoftware = Switch to Salesforce?
The discontinuation of ClickSoftware suggests that previous Click users will switch to Salesforce Field Service (formerly Field Service Lightning, FSL). However, this is not mandatory. When a software product reaches its end-of-life, it is always advisable to survey the market.
Companies with complex Field Service requirements (e.g., real-time optimization, on-premise operation, SAP integration) are looking for alternatives because Salesforce Field Service (FS) does not replicate the functional depth and flexibility of Click one-to-one, or because they want to remain independent of an ecosystem and CRM strategies that do not fit their own IT landscape.
Why Salesforce Field Service Is Not the Best Choice for Everyone
Salesforce has created a modern solution with “Field Service” that integrates seamlessly into the ecosystem of the U.S. software giant. For companies that already rely on Salesforce, Salesforce FS or the step into the Service Cloud can certainly be a sensible option.
However, this is precisely where the catch lies. Many ClickSoftware customers do not use Salesforce at all and are now forced to rebuild their entire system landscape towards the CRM cloud. What needs to be considered:
CRM Dependency and Technological Lock-ins
Anyone using Salesforce FS automatically invests in the entire Salesforce ecosystem, whether intended or not. CRM, workflows, reporting, etc., are aligned with Salesforce data structures. Those who wish to remain independent face complex integration. Or a platform change.
Tier Plans & Add-on Modules – Functionality with a Price Tag
New Salesforce contracts often follow a tiered licensing model. What is missing in the basic version is supplemented via add-ons, for example, Service Edge, AppExchange modules, or third-party solutions. The consequence: higher ongoing costs, increasing dependency, limited flexibility.
For Field Service, Salesforce currently offers different “Editions.” These include various functionalities, such as the “Scheduling Agent,” which may then need to be purchased additionally or require a certain credit.
Not a 1:1 Match for Click – Functional Gaps and New Terms
Many companies hope for the smoothest possible migration from Click FSE to Salesforce Field Service. However, the scope of functions is not necessarily identical. Many user companies only realize after the switch that Salesforce Field Service does not offer the same logic as Click, especially for dynamic, tightly scheduled operations.
Migration to Salesforce FS Also Incurs Effort
Companies already operating within the Salesforce ecosystem benefit from a solution-oriented transition. However, they also face migration effort that needs to be planned for. For companies not yet part of this ecosystem, the migration entails significant conversion effort, especially for complex use cases.
In short: Salesforce Field Service can be the right path for companies with an existing Salesforce strategy. All others must expect significant changes and potentially additional costs.
Alternatives for Your Field Service Management
Switching to another FSM system offers the chance for a technological leap: modern, AI-powered real-time planning, mobile processes without third-party apps, and seamless integration with existing ERP systems.
Solutions that focus entirely on Field planning and Route Planning and Mobile Workforce Management significantly optimize the deployment of Operatives in Field Service. They often also provide great functional depth and industry specializations for maximum performance in field service.
VISITOUR: The Booster for Your Field Service
Companies are increasingly turning to Solvares Field Service and considering VISITOUR as a ClickSoftware or Salesforce alternative. VISITOUR is a system specifically developed for the challenges in a dynamic Field Service environment: fast decisions, high order volumes, complex operations, and real-time responsiveness.
At its core, our software offers the highest level of Field planning and Route Optimization. Your Scheduling thus extracts maximum efficiency and productivity from your field service:
- 50–95% less Scheduling effort
- Up to 25% more completed orders daily
- Increasing employee and customer satisfaction
Behind this is our unique POWEROPT algorithm. It makes VISITOUR a specialized Field Service solution that creates optimized Field plans and routes for hundreds or even thousands of field service Operatives within seconds.
Your Benefits with VISITOUR
Remain Independent and Optimize Simultaneously
Retain your current IT ecosystem or ERP and CRM system and easily integrate VISITOUR into SAP, Microsoft Dynamics, IBM Maximo, etc. Get a tool that allows you to specifically optimize your Field planning and Route Planning.
Best-of-Breed SaaS
Solvares Field Service pursues a best-of-breed approach that preserves your existing strengths and selectively improves them, regardless of your infrastructure. VISITOUR is the specialized tool that offers you full flexibility.
Fast Planning, Re-optimizable at Any Time
VISITOUR uses POWEROPT, a high-performance optimization algorithm that plans time windows and routes within milliseconds. Dynamic, rule-based, and re-calculable at any time.
Considering All Factors
Industry-Specific Edge Cases Included
Software from Germany by the European Champion
We develop and host our systems in Germany, under the highest security standards. With our parent company, the Solvares Group, we have the European champion for resource optimization backing us and possess concentrated technical expertise in mobile and logistical processes.
MOBILE FLOW: Integration Without Compromises
In combination with the Field Service App MOBILE FLOW, a fully integrated solution is created – from planning to execution. No third-party apps, no telematics constraints, no unexpected additional costs or extra interfaces.
Gain an advantage by switching to VISITOUR. Boost the performance of your Field Service by taking your Field planning and Route Optimization to a completely new level, and maintain your independence.
Conclusion: Act Now, Instead of Getting into Trouble
For Click customers, the End of Life means not only a technical but often also a strategic change. This presents opportunities, but also challenges. A switch to Salesforce Field Service represents not only the transition to new software but also the migration to a new platform, new mindset, and new processes.
Address NOW the path you wish to take with your Field Service. Consider what your Planners and Field Service personnel need, which use cases are central to you, and how your future Field Service Management software should integrate into your IT landscape. – Better today than tomorrow, because nothing is more nerve-wracking than a software project under immense time pressure.
Start Your Journey with VISITOUR
VISITOUR manages and optimizes your field service operations. Real-time Route Planning helps technical service teams, experts, and other field service organizations to optimally plan and coordinate appointments and capacities.
If you would like to learn more about the ClickSoftware alternative from Solvares Field Service and how you can retain your current CRM, book an initial consultation or contact us at welcome@solvares.com.