FSM in Telecommunications
As networks grow, Field Service must keep pace
The telecommunications industry is under intense pressure: it must manage the digital transformation of infrastructure with fewer and fewer service technicians. Expansion, maintenance, and troubleshooting run in parallel. Therefore, it needs a Field Service Management that controls intelligently and in real time.
Field Service at High Speed
Fiber optics, 5G, broadband, in-house networks: Service in the telecommunications sector is working at the limit of overload. Schedulers struggle with short-term changes, service technicians with full daily schedules and missing spare parts.
Digital Field Service Management creates overview and speed. Our best-of-breed algorithm synchronises network construction and service, optimises routes and increases your service quality. The outcome: Use your operatives more efficiently and design a clear path to more business.
From network expansion to troubleshooting: FSM for maximum availability
Your customers expect stable connections and a quick response to faults. Every minute counts. With our software, you can organise your operations so that punctuality, first-time-fix rate and SLA fulfillment increase, while effort, idle times and stress decrease.
The instruments for this: Automated scheduling, AI-enhanced route planning and excellent mobile service processes. The result: Optimal control, motivated technicians and a service that delivers reliably.
Software for network operators, service providers & telco service providers
Automatic, mass-capable Scheduling
Our solution for field planning automates the scheduling process. It takes into account all factors, from availabilities to SLAs, and provides you with the optimal appointment and route planning for thousands of technicians in the shortest possible time.
- High throughput in scheduling and no misplanning
- SLA compliance in network and customer service
- Full transparency in real time for schedulers
AI-enhanced route planning and re-optimisation
PowerOpt, the intelligence behind our solution, delivers the highest results when it comes to the fast and efficient planning and optimisation of operatives. The winning feature: Re-optimise at any time during the day – holistically and in real time.
- Thanks to smart optimisation, more appointments per technician and day
- Shorter distances, lower costs and CO2 emissions
- Real-time re-optimisation in the event of failures, faults or additional orders
Up to 25% more completed operations per day through intelligent operatives control and dynamic route planning
Directly connected with app and digitally supported
Via our Field Service Apps, you connect your technicians to field planning. The data between field and head office flow and your field service has numerous functions at hand. Not least for the direct documentation of the jobs.
- Individual processes, digital proofs, offline capability
- Faster feedback to the NOC or the client
- Complete transparency over ongoing operations
Reports & Insights for your management
To keep an eye on your performance and continuously improve your Field Service, use the Insights add-on. It forms the basis for analyses and evaluations – business intelligence for service excellence with KPIs, dashboards and reports.
- Service processes become measurable and evaluable
- You track KPIs and identify potential for improvement
- You create targeted reports for your stakeholders
Leading telecommunications providers trust our solutions
Real-time planning for stable networks – Your advantage with Solvares FSM
One system for more service performance
With our Field planning, you coordinate expansion, maintenance and troubleshooting in one integrated system. It relieves your Schedulers of the time-consuming planning and balances the operational and route plans according to your economic and service goals. This way you retain control over thousands of operations and at the same time increase your responsiveness – from the backbone to the house connection.
Perfect for complex network landscapes
Our software masters what makes telecommunications: many locations, heterogeneous systems, sub-service providers and narrow time windows. This turns complexity into efficiency. You plan centrally and act decentrally, without media breaks or information gaps. You meet quality standards, avoid contractual penalties and strengthen the trust of your customers.
Compensate for the shortage of skilled workers through automation
Schedulers and service technicians are scarce, but the digital transformation is not waiting. Through process automation, AI-enhanced planning and mobile processes, you get up to 20% more capacity. Automated scheduling, route planning and real-time communication reduce idle times and administrative tasks. This leaves more time for what counts: Connecting customers instead of filling out forms.
Integration, security, scalability
Solvares software can be seamlessly integrated into existing systems such as SAP, Salesforce, Comarch or network management platforms. We are ISO 27001 certified and host in European data centers, in compliance with GDPR. Whether you coordinate 50 technicians or 5,000 – Solvares grows with your network and remains secure, stable and scalable.
30+ years of experience in Field Service
Over 200 Happy Customers
Made in Germany & Hosted in EU
This is what our customers say about our Field Service Management Software
"I have more than 20 years of experience in the IT sector and have never seen a more user-friendly solution before. With VISITOUR, the advantages of automated planning are easy to understand."
John Huitink
Head of Information & Quality,
Geas Energiewacht
"Real-time technology is a decisive competitive advantage and game changer in the service business. We were able to significantly reduce the number of customer calls regarding appointment scheduling and significantly increase customer satisfaction and first-time-fix rate."
Thomas Eller
Head of Maintenance, Vivawest
Discover how we make Scheduling and service technicians better
Do you want more?
Find more case studies under Resources →
Highlights from our customer projects
More Orders Completed per Day
Reduction of Lead Times
Reduction of Travel Costs
More Orders Completed per Day
Switch to smart Field Service Management now
Accelerate expansion, service and fault management. Convince with digital scheduling, AI-optimised route planning and mobile workflows.
This keeps your network stable, your service reliable and your customers satisfied.